
Ask businesses why they don’t tout green achievements more often, and their answer will likely be fear of greenwash.
Before you let such fears deter you from making investments in sustainable technology or promoting your green achievements, consider how difficult it is for any advertiser to gain consumer trust.
Consumers have always been skeptical of advertising. Take the food industry, for example. Food brands have long been under government scrutiny for their advertising claims. Today, companies are getting smeared for overpromising health benefits, leaving consumers confused about what’s actually true. But we don’t call that “food wash.”
As I write in my book, The New Rules of Green Marketing, skepticism is so rampant in all industries that consumers trust each other more than they trust brands, ads and media messages in general. That’s one reason social media is soaring right now.
Skepticism is par for the course. Besides, a little skepticism is good – it keeps us on our toes. The now “Wild West” green marketplace will mature. But as is the case for many established industries, the potential to screw up will always be there.
So, proceed with caution. But for the sake of the planet and your business, do proceed. The following strategies will help you avoid greenwash and gain competitive advantage in the process:
1. Walk your talk.
Thwart the most discriminating of critics by visibly making progress toward measurable goals. Being proactive in responding to the public’s concerns and expectations starts with a visible and committed CEO. That’s because CEOs can create an emotional link between the company and its customers. Empower your employees, too. Educate them on environmental issues and the specifics of their company’s processes so they can fuel authentic communications about your company’s green initiatives.
2. Be transparent.
Provide access to details about your products and corporate practices, and continuously report on your progress. In the future, disclosure of environmental impacts may be required by law. Get a jump on competitors and regulators—and score some points with consumers—by voluntarily disclosing as much as possible. During this process, don’t hide bad news. Acknowledge your weaknesses and explain how you’re proactively trying to improve.
3. Don’t mislead.
Be specific, prominent and comprehensive so as not to confuse. Consumers may claim to know what commonly used terms such as “recyclable” and “biodegradable” mean, but they can be easily mistaken—creating risk for unsuspecting sustainable marketers.
The best advice for green marketers is to adopt specific standards for disclosure of green initiatives and to follow the FTC Green Guides or other appropriate government guidelines. If possible, consult with lawyers who specifically address green claims.
4. Enlist the support of third parties.
Let stakeholders in on the steps you’re taking, and educate the public on how they can help. You can also align positively with third parties that perform independent life-cycle inventories, certify claims and award eco-seals. Certifying your product under appropriate eco-labels lends credibility to environmental messages. When choosing eco-labels, be sure to choose wisely based on how relevant the label is to your brand image. If your product has multiple eco-labels, make sure the standards for each do not conflict with one another.
5. Promote responsible consumption.
It’s one thing to design a product to be greener, but you can’t minimize impact throughout the total product life cycle unless consumers eventually use and dispose of your product more responsibly. Enlisting consumer support for responsible consumption is a sure-fire way to build credibility and reduce risk. Products can be designed to make it easier for consumers to minimize resource use. In turn, people will appreciate your efforts to make responsible consumption more manageable.
******
Jacquelyn Ottman is the founder and principal of J. Ottman Consulting, Inc., an expert advisers on green marketing to consumer product marketers and U.S. government labeling programs. She is the author of four books on green marketing, including the recently released The New Rules of Green Marketing: Strategies, Tools and Inspiration for Sustainable Branding (Berrett-Koehler, 2011).
Download a free chapter and get more information here.
The famous Mark Twain quote will become more prevalent in society as new realities of its scarify will become better known to an ever growing global thirst. Everyone will talk about it but few will do anything. Sadly, it may only start to take off if humanitarian crises hit. A focus on water use is an admission that climate change is our new reality and it's time to start managing its effects. The material risks associated with increased droughts and flooding will be among the most poignant effects of climate change. You may already be talking about this with the lack of snowfall around the country during the early part of this year.
There has been a surge of entrepreneurs providing innovative business solutions with the purpose of “doing good”. In these tumultuous times where unemployment is high many are turning their backs on the job fairs and putting their efforts into creating new businesses that fill needs such as
Hybrids are not new but the latest improvements in technology will allow them to be more affordable to the average consumer. If electric cars like the
billion in U.S. economic losses in 2011. All the indicators on climate risk are pointing the wrong way. The financial and human cost of extreme weather and climate-related disasters is on an unmistakably upward trend. Meanwhile, our energy infrastructure remains as risky as ever with the Fukushima disaster following the BP oil spill in highlighting how fragile our energy supplies really are. It is a safe bet that 2012 will again be marred by a large-scale environmental tragedy of one form or another. Meanwhile, sensible businesses and policymakers will start taking climate adaptation more seriously.
Our economy is slowly but surely heeding the signal that carbon is the new watchword. During the past few years, a steady stream of so-called “biobased” products have been making their way to retail shelves — compostable dinnerware made from corn, plant-based laundry detergents, and bamboo flooring among them.
This month I spoke with Matt Bogoshian in DC. He is the Senior Policy Counsel for the Environmental Protection Agency. One of the ways I reconcile being apolitical and staying as far away from DC as possible is because I know I have kindred spirits like Matt fighting the good fight there. He works quite a bit with businesses, so I asked him about CSR this month.
“These days people are gathering in unusual groups. Not large groups but different ones. They are the ones who grew were the sensitive children. These are the ones that wanted to save the polar bears and save the world and were disturbed by the mistreatment of others. This tribe is just beginning to find each other. There are more people entering life who are sensitive. Something happening where humanity is being tested and if we don’t pass nothing will be left. Will humanity prove to be a blessing or a curse. This the first time technology and size make up a force of nature. The creator could have made us as robots he did not. We are something more interesting. We have free will, choice and decision making abilities. All other species are set in process.
Here it is mid August and already I have to start working on my conference attending schedule for the fall of 2011. It seems like I have to do this earlier and earlier each year primarily because there are so many LOHAS oriented conferences being added or are catching my attention that I did not know of before. I have done a post on what events I think are important the past 2 years and here is my 3rd installment of top green/health and wellness/social enterprise/sustainability/leadership conferences worth considering as you plan your conference schedule for the fall.


Pippa Sorley is co-founder of 

I used to play 


Bud Wilson was a student-athlete-activist during the tumultuous era at Harvard University and emerged with an interdisciplinary degree combining, child development, innovative education and urban social policy. He the Global Director of Bio-Regional Leadership and an awareness instructor and wilderness guide for Sacred Passage and The Way of Nature. Bud has devoted his passion and energy to raising awareness (including his own) and shifting human consciousness to appreciate that we are all living in an interdependent, interconnected world where there is more than enough for all of humanity to live in peace and harmony. A proud dad of 2 wonderful grown children! 
Casey Sheahan:
We each make choices according to the unique timing and circumstances we meet on the mountain of life -- so noting my own specific choices may not serve anyone else. As the proverb says, "Maybe the only people who profit from the experiences of others are biographers." But I can share this: As I point out in "The Four Purposes of Life," there is no such thing as a future decision; all meaningful choices are made in the moment, and they are made through action. As E.M. Forrester wrote, "How do I know what I think until I see what I do?" Thinking about doing something is the same as not doing it. So don't think without acting (or act without thinking). Make a choice and stand by it until you have seen clearly where it may lead. Faith is the courage to live as if everything that happens is for our highest good and learning.
When I was a senior in high school, I came to a pivotal point in my life: I could go to college like I had always planned on doing and worked so hard for, or I could take a year off and put everything I had into becoming a professional snowboarder. At the time, being a professional snowboarder was not something a lot of people took a crack at; let's just say that route was obviously not the safe bet! I knew that I could go to school, just like all of my best friends, and live a happy life but I also knew that if I really gave it my all I could live an extraordinary life doing what I absolutely loved. A formal education is invaluable but you can also learn about the world and your place in it in other ways. The reason I choose snowboarding is because I knew that this path was my unique way and my individual gift. Every single one of us has a unique set of talents, gifts and skills and when you have the courage to pursue these no matter what or where they lead you, you will run head first into success. The key is knowing when to take that 'leap' and the answer is within you always, you just have to listen and have the courage to act.
From as far back as age 5, I have been utterly fascinated with the raw power of music. By 12, I became so intrigued with the piano that I practiced eight hours a day and that singular focus laid the foundation for the blessing of a music career that has taken me all over the world. I also love to work in the business world where there is a constant search for a more sustainable paradigm -- particularly by sharing music as a multi-tasking power tool for so many of our challenges today such as leadership, collaboration and time management. This has kept me in the mode of service, learning and contribution, which in turn sustains my personal and professional life. I believe that we are teachers sometimes and students ALL the time! This is especially true of becoming a father -- we don't raise our kids, they raise us! Finally, I'd say the most important choice I have made is to call my everyday intention toward living in a state of constant gratitude -- when we can be in that perspective, we can see the potential of light in everything.
When it comes to greening up the household, there’s a bit of a Green Gender Gap in America.
Arianna Huffington recently said at Urban Zen NYC's Conversations on Sustainable Wellness series: "If there's one thing the world is starving for it's wisdom, and health is connected to wisdom."