Here it is mid August and already I have to start working on my conference attending schedule for the fall of 2011. It seems like I have to do this earlier and earlier each year primarily because there are so many LOHAS oriented conferences being added or are catching my attention that I did not know of before. I have done a post on what events I think are important the past 2 years and here is my 3rd installment of top green/health and wellness/social enterprise/sustainability/leadership conferences worth considering as you plan your conference schedule for the fall.

For those new to the conference scene, there are two seasons – fall and spring. There are associations and organization that provide 1 or 2 events a year usually during those months. This is primarily because summer is a time when many set up personal vacation time and winter has more holiday time and weather issues.

Conference strategy
In determining which event is best for you take a look at the speakers and topics that will be presented. It is also important to look at the sponsors and how the event is presented via the event website. This will give you a feel on the type of companies that will be attending the event and what type of audience the event is trying to attract. By viewing the agenda content you can get an idea on how in depth they plan on going on topics. Also look at the networking opportunities that are in the program. Some events consciously embed them in the program via receptions, meals and outings and others do not. It is really up to you to make the best of the time for your own networking purposes.

On site
I find attending events to be incredibly stimulating. However I also find them to be extremely exhausting. Make sure you eat right, drink plenty of fluids, keep to a good sleep schedule and maintain a steady energy balance. For the large trade shows make sure you wear comfortable and supportive shoes for those hours on the exhibit floor. There are plenty of after party events to attend at which you can have some great business talks. It is up to you to make sure you know what formula works best for you. Set up meetings in advance if you can. That way you have some anchors to build the rest of the day's plan around and not get too lost in the shuffle of things - especially if they are large trade shows.


Leadership
Women in Green - August 30-31st Santa Monica CA
Focuses on women in leadership positions that promote green business. Although all the speakers are women you don’t need to be of the double X chromosome to attend. This is the second year of the event and according to people who attended last year it was about 200 people. This year there should be more.

Conscious Capitalism - OCT 12-14 Austin TX
You need an invite to attend this prestigious event that brings many CEO’s together to discuss conscious leadership within organizations. It is a relatively small event with around 200 attending. John Mackey of Whole Foods co-founded this and has people ranging from the CEO of the Container Store to Jean Houston speaking on how business can drive conscious change.

Green
Green Initiatives Conference Sept 29-30th Ft Lauderdale FL
A new event on my radar that has some interesting presenters and sponsors. The event team that is putting this on look like they have a tech background and may be one of the main focuses of the event. There are larger corporations participating such as DOW, HP and Coca Cola. It looks like they will focus on sustainability within larger companies and case studies from experiences.

SXSW Eco Oct 4-6 Austin, TX
SXSW music festival looks to sing a new green tune this year with the addition of a green event. Former LOHAS speakers who will be presenting include Simran Sethi and Philippe Cousteau. This is thier first year and the B2B event looks interesting. A great idea tagging it onto SXSW.

Opportunity Green Nov 9-10 Los Angeles, CA
OG is in its 3rd year and brings together green business and sustainable design in LA. They have about 800 attendees from all walks of life – corporate, entrepreneurs, media and of course Hollywood. They hold a great green design competition and it is a high energy event with interesting sessions and booths ranging from LED lighting for studios to BMW to water filters.

BSR - Nov 1-4 San Francisco, CA
The big one for the larger corporations that has been around a long time focusing on the corporate responsibility of multi-national corporations. Last year they had over 1000 in attendance. If you are looking to connect with the bigger companies on CSR initiatives this is the one to check out.

Funding and Finance
SOCAP Sept 7-9 Fort Mason, San Francisco CA
A vibrant event focusing on investing into social entrepreneurship. This event brings together large funds and banks with social entrepreneurs. Competitions on business plans are submitted ahead of time for a competition for funding and there is great education on raising capital for the startup and social enterprises.

SRI in the Rockies OCT 2-5 New Orleans, LA
A flagship event for social responsible investing(SRI) that brings SRI funds together with financial advisors. They also bring in a mix of speakers who focus on humanitarian, social and environmental impacts such as Jane Goodall, David Bornstein, Hunter Lovins and Bill McDonough. If you want insights on SRI and where it is headed this is THE event to attend.

Slow Money OCT 12-14 San Francisco, CA
Slow Money is a network of food activists, investors and entrepreneurs who nurture a range of conversations in order to actively develop funding and investment channels for local and sustainable food enterprises. Like Slow Food, they have local gatherings and a larger main event promoting a slow and steady investment into businesses who are seeking an alternative to the conventional Wall Street type investor.  Speakers include David Suzuki, David Orr and Vananda Shiva.

Investor's Circle OCT 26-27 Philadelphia, PA
A membership organization that  support a great entrepreneurs that are addressing social and environmental issues. They look at 10-15 high impact deals that are seeking investment.  They also provide a due diligence process that starts once the event is complete. It is about 200 people in attendance who are angel investors, fund managers, family office managers, foundation executives and trustees, wealth, financial and philanthropic advisers and their clients and other accredited investors.

Industry Specific
EcoTourism and Sustainable Tourism Conference Sept 19-21st Hilton Head SC
With over 30 inspiring sessions, 50 leading industry partners, and impactful and engaging keynote presentations, the ESTC 2011 (Hilton Head Island, SC, USA, September 19-21, 2011) sets the platform for ongoing dialogue promoting innovative ideas and practical solutions, driving change in global tourism.

Expo East Sept 22-24 Baltimore MD
Attended by as many as 25,000 industry professionals and featuring thousands of exhibits, Natural Products Expo East is the largest natural, organic, and healthy products trade show on the East Coast. With the newest and best-selling products and branded ingredients available this show features the best in organic at All Things Organic/Organic Products Expo-BioFach America, offers an extensive retailer training program and provides an advocacy platform through a strategic partnership with Natural Products Association East. Natural Products Expo East is ranked as one of the top 200 tradeshows in the US.

Greenbuild Oct 4-7 Toronto Canada
Greenbuild is the green building industry's can't miss event. It's where we go to learn about what's new in green building practices through the extensive educational sessions, see the latest technology and innovation in the exhibit hall, and perhaps more importantly, where we go to do business.  Greenbuild is a one-stop shop for credential maintenance. From pre- or post-show LEED workshops to sector-specific summits, from green building tours to concurrent educational sessions, you will find the education you need at Greenbuild. Most sessions at Greenbuild will be approved for continuing education credits for LEED and other professional credentials, allowing you to maintain your credential with ease.

Beauty/Wellness
Natural Beauty Summit Oct 6-7 NYC
This is a smaller and formal event for the natural and organic beauty industry that brings together the mission driven companies such as Dr. Bronners and Weleda with the larger corporations such as Este Lauder, L’Oreal and Avon. It is more of a lecture format and a lot of presentation intake. If you are a data hound you will get your fill. If you are a networker you will need to work for it but there are good connections to be made. The group is a bit insular if you are an outsider but if you are seeking to enter the luxury skincare market it may be worth considering.

Green Spa Network - Oct 9-12 Sundance, UT
This event is made up of a group of spa resorts and products that want to go the extra mile in promoting green efforts in the spa industry. The event has about 100 passionate people who want to move the spa world in the direction of holistic and sustainable integration. They are a very open and friendly group that welcomes newcomers (and new members). Plus the events are always at pristine green resorts.

ISPA - Nov 7-9 Las Vegas
If you are in the spa industry you have to go where everyone goes which is the International Spa Association Conference. Every other year they have their annual event in Las Vegas which brings investors, products and service providers, spa techs and directors together. This is THE most well groomed event I have ever experienced with exhibitors providing facials, teeth whitening and massages. There is good data provided on the spa world and great sessions specific to spa owners and employees. ISPA provides great data on the spa market as well. 

Social Venture Network Oct 27-30 Philadelphia, PA
SVN is a membership organization of successful social entrepreneurs ranging from Ben Cohen and Jerry Greenfield, creators of Ben & Jerry’s, to Van Jones, former Green Czar to Obama, to Tom Szaky founder of Terracycle. It mixes sustainability with community building and innovation and a ton of passion. You can’t leave this event without 2-3 bonding hugs. It is a great place to seek mentorship, collect ideas and also potential funding from successful entrepreneurs and community leaders who are interested in helping others. This overlaps with the Investor’s Circle previously mentioned.

Net Impact Oct 27-29 Portland, OR
Net Impact is a large event that brings 2500 students and corporations together. They have chapters associated with Universities all over the country with a large membership and the event focuses on social enterprise, green business strategies, and nonprofit work.

Public Events
Yoga Journal Conference Sept 18-25 Estes Park, CO
For yoga die hards and trainers interested in the business of yoga or just to improve their own yoga practice. Famous yoga instructors such as Rodney Yee, Sean Corn and Shiva Rae have taught classes here. There is a vendor area as well.

Greenfestivals
Greenfests are the creations of Green America and a designed to celebrate green and diversity in various regions. Their flagship event in San Fran pulls in 30,000 attendees and they have some amazing keynote speakers such as Dr. Weil, Deepak Chopra, Amy Goodman, Jim Hightower and many more. Companies large and small mingle together with the public selling their products and services. I think these are great not only to see what is being sold but to see who is buying and the similarities and differences each region has as it relates to green. There is always a colorful audience at Greenfestivals.
New York  10/1-2
Los Angeles  10/29-30
San Francisco 11/12-13

Bioneers San Rafael, CA 10/14-16
Bioneers is where ecology meets activism meets celebration. I could spend hours in the parking lot just reading all the bumper stickers on people’s cars (mostly hybrids). If you are into fighting injustices of the underserved, hearing the wisdom of traditional cultures and the stories of animals and unique journeys of people this is an event for you. There are workshops on business, youth, art, peace and more.  It draws about 3-5,000 who are all there because of the larger mission Bioneers embodies. Networking is great but you will need to be selective on who you connect with since there are so many types of people there.

by Scott James

This month we took in a conversation with David Batstone, whose current job titles include Professor of Business & Entrepreneurship at University of San Francisco, President and Co-Founder of the Not For Sale Campaign, and Managing Partner of Just Business Fund. Let’s hear what David had to say:

Scott: What country should serve as a model for the U.S. community of CSR professionals and why?

David: Norway. I’ve been impressed with both their government and private sector initiatives. Their largest telecom company – TeleNor – was the 51% investor to bring launch Grameen Phone, the very successful mobile telephone company in Bangladesh. I wish our own country’s administration could begin encouraging business models and investments like this. We’re missing the boat in the U.S. to create local enterprises in other countries which offer both better return and a better chance of success because they are locally embedded. There are real business opportunities for – and with – the bottom billion. Let’s not lament the troubles involved; we must rethink who our market is and expand it to include this group.

Scott: Where are we (the US-based CSR community) succeeding?

David: Our private sector green protocols and investments are working. They represent cost savings, but also bring alternative energy and waste reduction to Corporate America in ways that you are not finding in other regions of the world. For example, last year Intel bought 1.4 billion kilowatts of renewable energy. Think of what that does for both new and existing renewable energy companies in terms of capital flow and attraction of investment dollars.

Intel is just one company; imagine if we were to see 10% of the Global 500 match Intel’s commitment! This is much more encouraging to me than any type of government compliance work around climate change. The private initiatives coming out of a strong CSR commitment are making much more headway than is our government.

Scott: How about our failures, where we are not succeeding as much as we could?

David: There is a real sense of ambivalence about CSR right now. It’s like a trip to the dentist; you know you have to do it but it’s not a pleasant experience. It does not provide inspiration and vision for most companies. But there is hope.

There are a selected few companies that are taking CSR to the very core of their business and corporate identity. It’s beyond starting a soup kitchen here or a HIV clinic there, although those are very important things. It’s about how our employees care and engage with this on a daily basis. They’re not just making widgets but tied to something bigger.

Stonyfield Farms (now owned by Dannon) used to do a lot of diverse philanthropy, but they’ve focused their CSR investments now to help farmers transform their dairy businesses from hormone-based to organic farming. And the small farmers are core to Stonyfield’s supply of high quality healthy products and brand identity.

Scott: Tell me about a company doing something in CSR that is a model for our future.

David: The G-III Apparel Group, which owns the U.S. license for Levi’s jackets and other name brands. As they are converting their supply chain, they’re thinking well beyond just CYA to create a story behind their product. They are reshaping what it means to be a retail brand by enhancing the lives of everyone who comes in contact with their product. G-III is sourcing organic cotton from an area in the Amazon heavily afflicted by human trafficking.

They are working with the Not For Sale Campaign to source from that region specifically to benefit the producers and communities, bringing the material to a Cambodian manufacturer also committed to a fully transparent supply chain. This enables retailers to communicate an authentic supply chain story, creating an emotional link for the end purchaser of the apparel. The new driver is consumer experience, not just price point and distribution.

Scott: What question are we not asking ourselves that we should?

David: Most of CSR today is derivative. We look for the easiest path, the plug-and-play CSR solution for our companies. Instead, we should be asking ourselves, “How do we become the Apple of social innovation?”

As an avid tea drinker, I’ve been called a ‘tea addict,’ ‘tea-aholic’ and ‘tea obsessed.’ My friends know that when they come to my house, they will be offered a cup of tea, then a choice of tea from my cupboard full of various types and brands of teas. From locally made loose leaf, to the tried and true Celestial Seasonings, I’ve accumulated a good size collection, which I am constantly adding to. That being said, I enjoy tea, and even more, I love to try new teas and learn about different companies and their unique ‘tea practices.’ When I had the opportunity to try Denver based Teatulía, how could I say no? I’m glad that I didn’t.

Teatulía is named for the region where the tea is grown in Northern Bangladesh. Grown from a single garden in an organic cooperative, Teatulía plants are cultivated by hand, and nurtured by Mother Nature. The garden is located in a pristine environment, nestled against the Himalayas to the North and the Brahmaputra and Ganges Rivers to the South, which offers the perfect climate and location for the plants to thrive. Teatulía is grown 100% organically without the use of pesticides or artificial fertilizers, and the taste of the tea reflects the love and care given to the gardens.

Teatulía offers a line of 9 organic teas, each unique and delicately tasting in its own way. From the smooth, subtle flavor of Black Tea, refreshing White Tea, Spicy Ginger, floral Earl of Bengal, herbal infused Tulsi, energizing Peppermint, earthy Green Tea and more, Teatulía teas are exceptionally high quality, and outshine any of the other teas in my personal collection. Although I enjoyed trying all of Teatulía’s flavors, I have to say that my two favorite were the White Tea and Green Tea, both offering a subtle, smooth flavor that lasts and lasts.

As a self-proclaimed green tea addict, I was naturally drawn to Teatulía’s Green Tea, which has a pure, delicate taste. The green tea world is vast, and within it are many different types of green tea, but from my experience trying various green teas, I’d say that Teatulía’s falls at the perfect medium of ‘not too grassy’ and ‘not strong enough.’ It’s subtle, yet very flavorful, and the tea bag lasts for at least 2 full cups of tea. I will definitely be buying this one!

Teatulía’s White Tea is equally delicious in its own right, and offers a very distinct white tea flavor. Some white teas have the tendency to be weak, or have a more floral taste, but Teatulía’s White Tea is very smooth, yet crisp tasting. At first glance, it doesn’t look so much like a white tea, and is almost brown. However, once you get a taste of its magic, you won’t want any other!

In addition to the company’s delicious, organically grown teas, there’s more. As a company, Teatulía is dedicated to sustainable business practices, and social responsibility is engrained in their DNA. When it comes to environmental integrity, all of Teatulía’s packages are handcrafted and made from biodegradable materials, and each Teatulía tea bag is made from corn silk, which is also biodegradable. In addition, the Teatulía Cooperative creates sustainable prosperity for Bangladeshi women, men and children through education, entrepreneurship, health and cattle-lending programs. Who knew that one tea company could make such a difference in the world?

Whether you are a tea connoisseur, or tea novice, I highly recommend trying Teatulía. In my opinion, there are only a few others out there that can even compare to the high quality offered by this company, in addition to the environmental integrity and social responsibility they stand for. On that note, I’m going to pour myself another cup! Cheers, and as Teatulía says, “To Health. To Life. To Tea.”

8 PRINCIPLES FOR EFFECTIVE MULTICULTURAL COMMUNICATION

Every day, thousands of businesses, nonprofit organizations, and public agencies encounter the challenges and the benefits of working in an increasingly multicultural society. From reaching out to potential customers, clients, donors, and taxpayers to providing critical products and services, every organization in today’s society must make effective communication in a multicultural context a key priority. It is an absolute necessity for organizational success and for building healthy communities.

Taking a multicultural approach to communication increases the relevance and impact by recognizing, respecting, and engaging the cultural backgrounds of all stakeholders and framing communication in ways that invite real participation and dialogue. Effective multicultural communication unlocks new resources and brings additional perspectives and talents to the table to develop innovative and sustainable solutions to our most challenging social, environmental, and economic issues.

An analysis of the raw data highlights the significance and growth of our nation’s increasingly multicultural population. Take ethnicity statistics alone: ethnic and racial groups account for 30 percent of the U.S. population, or more than 90 million people. By 2050, communities of color will make up 49 percent of the U.S. population, or more than 209 million people.

Through our work with leading businesses, nonprofits, and public agencies, we have distilled eight principles for effective multicultural communication. You will see that many of the principles make great sense for communication to all audiences and are built upon well-established communication and social marketing theory.

1) Check Your Assumptions at the Door: Begin With Yourself
Before beginning to work with any group that is culturally, ethnically, or racially different from your own, it is critical to step back and identify any assumptions, preconceived beliefs, or stereotypes that you might hold about that population. Your best intentions may be undermined by old assumptions or isolated experiences that can impact your ability to develop a sound strategy that effectively achieves the behavioral, attitudinal, or systematic change you seek. It is also essential that you not assume a particular group holds the same set of values or beliefs as your own.

2) Understand the Cultural Context(s) of Your Audience: Do Your Homework
The goal of any communication is creating shared understanding. As communicators, when we relay a message (language, symbols, images), it is with the expectation that the receiver can interpret as the sender intended and has the ability to take action accordingly. This is not always the case. Various cultural groups have unique ways of perceiving, organizing, and relating to information. They may have different needs, values, motivators, and behaviors. The norm for one group may not necessarily be relevant or appropriate for another group. The message must fit the cultural context (the norms, ideas, beliefs, and totality of meaning shared by a cultural group) of the audiences you want to reach.

3) Invest Before You Request: Create Community-Centered Partnerships
Historically, there has been a tendency to reach out to organizations serving special populations at the point when businesses, issue advocates, or other organizations need help accessing a community or seek to expand service or products to a community. Too often the first introduction is a request for assistance in conducting outreach, sharing information, facilitating market research, or referring participants to programs. In many cases, communication has been one way and self-centered—what can this person or organization do for us? By investing in the community—learning about organizational needs, attending events and community forums, and participating in community-based efforts—you can build trust and the foundation for long-term engagement. By taking this step first, before you have a specific programmatic request, you invest in building connections that lead to long-term partnerships.

4) Develop Authentic Relationships: Maintain a Long-Term Perspective
Authentic relationships are those that engage community members in idea generation, feedback, and decision making. Such a relationship is patiently developed because there is no need to rush to get to know and understand each other. The relationship is based on a true sense of shared values and shared mission and is focused on ongoing collaboration rather than a specific project. Communication, contribution, and commitment are all two-way.

5) Build Shared Ownership: Engage, Don’t Just Involve
As you seek to engage the community in your work, look for opportunities for the community to become vested in the mission that drives your work and its outcomes. Identify opportunities for leadership roles for members of the community and engage them as decision makers and owners of strategy. Actively seek their guidance and input in evaluating and refining strategies and messages. When there is more than one cultural group that you wish to engage, identify the needs, values, and motivators that the groups have in common and use these to develop messages and strategies that help unify the groups. This approach helps build community, ensure that groups do not feel they are in competition for attention or resources, and also helps to identify and elevate shared community needs and values that help shape ongoing community dialogue.

6) Walk Your Talk: Lead By Example
All of us have had experiences in which the message conveyed by an organization is inconsistent with its actions and behaviors. The classic example is a retail business with a huge welcome sign in the window and a staff that ignores you. This is just a manifestation of the challenges audiences experience when the message doesn’t match the experience. If you say that your programs are flexible, open to all members of the community, and based on community needs, then that must be what your audience experiences. If you commit to collaboration, then you must behave collaboratively. If you are committed to providing services to “everyone” in the community, your organization’s staff, governance, and partnerships need to reflect the community, and your resources need to benefit that community.

7) Relate, Don’t Translate: Place Communication Into Cultural Context
Successful multicultural communication requires more than just translating English-language content. It requires embracing the social nuances of diverse cultural groups and markets and actively engaging them in the creation of relevant communication strategies, tools, and messages that have the best opportunity to achieve the desired action. When existing strategies are deemed effective, the process of adaptation for new audiences is much broader than the words on a page. In fact, more important than deciding which language to use in your materials is ensuring that the content resonates with the culture and identity of your audience.

Effective multicultural communication entails appropriate interpersonal communication dynamics, the right context, and appropriate usage of culturally relevant imagery, vocabulary, vernacular, metaphors, or slang. Translation makes things readable, not necessarily relevant. A better approach is to make a conscious choice between translating existing concepts that work, relating existing concepts into new images and words that convey ideas more effectively, or developing completely new creative (message frame, copy, imagery).

8) Anticipate Change: Be Prepared to Succeed
Bringing new people and new perspectives into your organization, especially those from a cultural group that has not been previously engaged—be they staff, volunteers, clients, customers, members, investors, donors or community partners—will naturally change the dynamics of your organization. It may change how the organization is structured, governed, and staffed. It may impact how consensus is built, how meetings are managed, and how decisions are made. It may impact how a product is reformulated or how a marketing campaign is planned and executed. When conducting multicultural communication, answer the questions: “Are we prepared to succeed?” “Are we ready for change?”

Cases Study Examples:

The YMCA offers many examples of community-centered partnerships.

Issue: The YMCA of the Columbia-Willamette in Portland, Oregon, was interested in connecting with the fast-growing Latino population in the area. It wanted to increase Latino participation in programs and encourage that community to volunteer and become potential donors to the organization.

Strategy: The YMCA’s president was new to the area, recently relocated from Los Angeles, where he had worked extensively with Latino youth and families. He reached out to a local Latino-led community organization that served children and youth through a variety of programs. He offered transportation, access to facilities, and staff to lead nutrition and fitness classes free of charge.

Results and Impact: The pilot program sparked multiple on-site programs and joint fundraising efforts over several years. The Latino organization gained access to quality facilities, expert staff, and curriculum about health, fitness, and nutrition to supplement its educational and workforce development programs. Hundreds of children and teens benefited from year-round health and fitness programming. Over time, this relationship led to new Latino board members, an increase in Latino volunteers, and an increase in the number of Latino youths and families attending YMCA programs and services (the original goal).

New Seasons Market is a good example of investing before requesting.

Issue: New Seasons Market is a chain of Oregon grocery stores committed to building strong communities and supporting a healthy regional food economy and environment. Unlike many stores that carry a wide array of natural and organic foods, New Seasons has opened several stores in underserved neighborhoods that include the established African-American community, a growing Latino population, and many new Southeast Asian and Eastern European immigrants. These stores are in locations that were abandoned by traditional grocers decades ago. New Seasons needed to establish community support to build the stores and a strong customer base in neighborhoods other grocers had considered unprofitable.

Strategy: New Seasons’ CEO and other leaders began attending neighborhood meetings prior to siting new stores. They learned from community members that a major need and priority was bringing a grocery store with healthy food into the neighborhood. They garnered community feedback on store location, product mix, and service needs. They began hiring and recruiting from the neighborhood for jobs in their other stores while new stores were in development. They participated in priority neighborhood projects, from street tree plantings to sponsoring a youth entrepreneurship program at one store. They advocated as an ally of the community for improved transit and other needs.

Results and Impact: New Seasons opened two large stores in neighborhoods without a grocery store and hired staff at all levels that reflected the local community. The diverse customer base from the neighborhoods has made both stores very successful. New Seasons has forged strong community partnerships and relationships, providing it with allies on priority issues of food policy. In turn, New Seasons has been engaged as an ally for community development and economic equity priorities. Further, local communities have pointed to New Seasons as an example of the expectation they have for other companies that benefit from doing business in their neighborhood.

The Lee y serás campaign (an initiative of the National Council of La Raza, Scholastic Inc., and Verizon) is a good example of “relate, don’t translate.”

Issue: Currently, 86 percent of Latino fourth-graders and 91 percent of Latino eighth-graders in the U.S. read at or below basic skill levels. Fewer than 25 percent of Latino 17-year-olds can read at the skill level necessary for success in college and the increasingly high-tech workplace. This achievement gap actually begins before children enter kindergarten. A major goal of this national bilingual early-literacy initiative is to empower parents and childcare providers to play a first teacher role.

Strategy: As the education system has increasingly encouraged learning English, non-English speaking parents do not receive encouragement for and may even be discouraged from reading to their children. Also, the traditional message of “Read to your children so they will be better prepared for school” does not resonate as well in the Latino community due to a belief by some segments of the community that learning begins in school, not at home. Clearly, traditional literacy frames would not work with this audience. New materials and a unique creative approach were needed in Spanish and best developed within a cultural context that the various Latino subpopulations could relate to.

The campaign’s focus group research guided the development of a message framework that centered on succeeding in life, rather than the dominant literacy message frame, “Read to your child so they can succeed in school.” Latino cultural strengths such as storytelling, rhymes, and singing were emphasized. Further, based upon an understanding of the work-life demands (another cultural context factor) of the primary audience, the message frame highlighted how talking, telling stories, and singing to children could be incorporated into parents’ daily activities. 

By recognizing that many parents have multiple jobs and cannot meet the demands of traditional messages that call for a set amount of time spent reading each day, the campaign created a culturally relevant frame that was effective with parents and primary caregivers. Six pilot campaign markets were selected to reflect cultural needs of specific subpopulations such as Chicanos and Mexican-Americans in Los Angeles, Cubans and South Americans in Miami, and Puerto Ricans and Dominicans in New York.

Results and Impact: Initial impact assessments in the six markets show very promising success. Parents involved in the program clearly and enthusiastically articulate and act on their first teacher role and articulate the core messages of the campaign in their own words when describing what is important for their children to succeed. Cultural aspects of the program such as rhymes, stories, and songs have been particularly well received.

Conclusion
Effective multicultural communication is a critical factor in engaging and garnering support from the full spectrum of voters, donors, customers, constituents, and stakeholders that make up the American mosaic. By applying the eight principles, your organization can better advance your goals and help create a stronger and more equitable society. While there are many nuances, approaches, and perspectives to learn and apply, ultimately it all comes down to what we like to call the 3Rs: Relevance, Relationships, and Results.

Metropolitan Group is a full-service social change agency that crafts and integrates strategic communication, resource development, and creative services that empower social-purpose organizations to build a just and sustainable world. More information is available at www.metgroup.com.