The SOAP Group

Vanilla Ice, Skinny Jeans and Complexity: On New Marketing Programs for the LOHAS Consumer

Thursday, March 31, 2011 by John Rooks

My company has been firmly planted in the green space since our birth in 2003.  We were not first, but we were pretty early.  A lot has changed.

 

We have made our way through the rapid change by studying the culture.  We produce content that is relevant to the various sustainability movements (there are multiple) taking shape around us.  Here are some examples of the type of content we produce to understand it all:

 

  • Biennial Green Language Survey of 100 Print Ads
  • Pop-Culture Lens studies exploring the meaning of sustainability in our culture
  • Our soaplabs design, test and prove innovative strategies with very trusting clients
  • An upcoming report that breaks emerging marketing trends into 6 narratives

 

Our latest green language study will be available (for free) later this month (if you’d like an advance copy, let us know here).  As a sneak peak, here is one of the findings: 

 

Green is no longer a driving element in print ads.

 

As we write the report, I’m reminded of a talk I gave at the LOHAS Forum in 2007.  The talk was called A Beautiful Ambiguity: Language, LOHAS and the Mainstream (If you’d like to download the nostalgic pdf, go here).  I remember saying to the crowd, "once green is mainstream our competitive advantage is gone."  My point was that we were all hyper focused on green as THE thing.  And at the time it was THE thing.  But at some point the rest of the market was going to catch up with us, and we would need to evolve.  That time has come.

 

I used pop-culture to illustrate the point and show how trends evolve.  For example, when bubblegum pop music starts using hardcore street language (or gang signs), the street must change how it represents itself – it’s no longer dangerous. It pushes it further.  When the skinny suburban kid steals your language, urban kids don’t want it back.  Or, more contemporarily, when your mom comes home in skinny jeans, things must change.  This is the way culture evolves – change happens in the margins, mainstream absorbs and the margin pushes it further. 

 

Fringe – Margin – New Fringe – New Margin – New New Fringe – New New Margin…and so on.

 

And throughout this continuous cycle of cultural evolution, the entire system becomes more and more complex.  It’s not unlike energy efficiency. The first 40% of efficiency (perhaps sustainability in general) was the easiest.  But by now we have changed the light bulbs and weatherized the house.  The next 40% will get progressively more complex and challenging.  It will require new technologies, processes, innovations and ways to measure impact. 

 

Similarly, sustainability marketing  programs need to engage consumers in new ways.  They need to be measured in new ways.  They must push the dialog further.  The programs that companies design to embody LOHAS are growing in complexity out of necessity.  I think this is a good thing.  It is part of cultural evolution.  One of the projects that graduated our soaplabs was More Than Promote - a strategy that measures marketing by its corporate, civic and cultural impact. 

If we’re not innovative in how we fundamentally approach marketing, we end up looking like a modern version of Vanilla Ice sampling Vanilla Ice sampling Queen. 

 

By John "Ice Ice Baby" Rooks

Viva la transparencia. The revolution we've been waiting for.

Monday, February 21, 2011 by John Rooks

Image from http://knol.google.comIf a watchdog group, a government, publication or a citizen uprising forces you to be transparent, you have already lost.  Any trust, marketshare and reputational bonus points your advertising and/or actions earned you is depleted.

QSRweb.com a publication for the Quick Serve Restaurant industry (sounds better than "Fast Food, eh?) wrote this headline about Taco Bell's recent "beef authenticity" issue:  "Taco Bell fights back with Transparency".  They miss the point - it's not fighting back, it's rolling over.  It's getting caught.  If you are forced to be transparent, it's too late.  If you get caught polluting, you pay a fine.  But that doesn't make the violation go away, it's just the price you pay.  For brands (green, lohas, blue or otherwise), the price is marketshare and reputation.  And the costs to regain those losses are tangible and impact your bottom line.

From the article on QSRweb:

"According to YouGov BrandIndex, which interviews 5,000 people daily from across the country, Taco Bell’s Index scores fell from 25.2 to 11.7 since the suit was filed Jan. 19. It is now below the sector’s average score of 12.2."

Here's the other way to "do transparency" - from a manufacturer of outdoor gear describing their backpack:

“…the Chacabucco Pack embodies no environmental innovation. The nylon is virgin, its polyurethane coating is solvent-rather than water-based, and like all of our products and rainwear, it has DWR (durable water repellent) surface water-repellent that involves the use of PFOA [author’s note: perfluorooctanoic acid]. The pack is not recyclable”

"No environmental innovation", "...not recyclable"; it's hard to believe this language coming from one of the most environmentally progressive companies on the planet.  But that's what  Patagonia's Footprint Chronicles is designed to do - to be radically transparent.

These moments of radical transparency are coming.  But still, most of what we see is really  translucency and selective data-points in sustainability reports.  But moments of hyper-transparency will change the game again.  I don't like to think Taco Bell was being necessarily deceptive about their beef - they just didn't know people cared.  And we all have operational blind spots.  But now is the time to start looking for them and fixing and disclosing them.  Transparency is not a very successful reaction strategy, but it is an amazing proactive strategy.  Those who master it early will endure and profit.

This is the revolution we have been waiting for.  All that dialog about "going green" or "blue" was just an important evolutionary step on the road to the uprising.  The real prize is authenticity and transparency.  This is going to be good....

 


Introducing the More Than Promote(R) MashUp Awards

Monday, January 3, 2011 by John Rooks

Just what the world needs – another design award.  

 

The More Than Promote® MashUp Awards give sustainability-minded graphic designers and green marketing experts a chance to take on their favorite (or least favorite) brands and give them a More Than Promote makeover.  Its a graphic and strategic design challange for green marketers.

 

More Than Promote campaigns are designed to have the following metrics:

 

Corporate Value – Classic ROI for ad campaigns - like sales, traffic, brand recall.  Exsisting campaigns likely already have this (or better), but you can change them.


Civic Value
– Add a positive benefit that the promotion itself offers to the community or the planet in general.  Pick up garbage, paints bike lanes, financial literacy, cures cancer.  Make sure the Civic impact in on brand, or at least moves the brand forward.


Cultural Value
– Add a progressive positive dialogue through the promotion that moves our culture forward.  What culture change is needed to sustain the brand and the planet?

 

Here's the task:  Pick a brand campaign and mash it up with the values created through More Than Promote.  Have fun with it.  What MORE can promotion do?

 

Here are a few MashedUp examples to get your started:


MashUp Sample 1:  NetFlix

NetFlix uses their two-way envelopes allowing soldiers and their family's to communicate for free with positive messages of support and pride.

 

Corporate: Branding

Civic: Free communication for troops and families.

Cultural: Positive messages of support.



 

MashUp Sample #2: DunkinDonuts

DunkinDonuts launches a promotion to promote and support home composting. Pick up your bag of used coffee grounds at your local DD's.

 

Corporate: Store foot traffic, less waste disposal.

Civic: Increase composting, waste steam reduction.

Cultural: Introduce composting language and action to target demo.

 

Now it’s your turn.  Submit your own promotion image(s) and strategy MashUps for the 2011 MTP Mashup Awards.  Winners will be announced at this year's LOHAS Conference in June in Boulder Colorado.

 

You can find more about the strategy, the rules and submission guides right here.




 

Hero Fetishism and LOHAS

Sunday, February 28, 2010 by John Rooks

The Green Hero Project (redux) - revisiting a cultural lens study by The SOAP Group

 

HEROES

Hero fetishism is alive and well in American Pop Culture and LOHAS.   Hollywood has grasped the formulaic tale of the hero and won’t let go.  The party started in 1978 with Superman.  And more recently, Hollywood has had to go deep into fringe heroes like The Watchmen and Kick-Ass (due out April 16) to satisfy our large appetite.



Even our political system has adopted the mythologies, visuals and narratives of the hero’s tale. Obama was portrayed as an everyman, turned champion.  And even the graffiti artists picked up on it the narrative.  

 




Look at Al Gore’s personal narrative as it follows the classic hero’s journey (the monomyth) as defined by Joseph Campbell and others.  Here's an over-simplified version:




1.  An everyman is born: the robotic vice president.


2.  The hero goes on a journey: Gore disappears into the forest (of Deep Sustainability) (and returns with a beard no less).


3.  The hero battles evil:  Gore and Bush43 lock horns to battle for the kingdom.


4.  The hero returns to his community and is bestowed with treasure:  Nobel and Oscar.

 


This narrative pattern, to more rich and complex degrees than I can go into here, is equally prevalent in Star Wars as it is in Harry Potter.  Once you see it, it is everywhere.


Culturally, we love heroes.  Can’t get enough of them in fact.  And LOHAS is no different.  From Hirshberg and Hollander, we look to these heroes for leadership and, perhaps even, salvation.

 

As has been the case for centuries, heroic icons remain potent social influencers. Often motivated by duty, heroes not only bring positive change to the society in which they reside, but they provide a physical manifestation of hope (sound familiar?) for what is to come.  

 

THE GREEN HERO PROJECT

In late 2008 SOAP launched the Green Hero Project.  Using the lens of the hero, to better understand and track changes in the perception of sustainability, we set up www.mygreenhero.com to survey self-defined “green consumers.”  Specifically, we wanted to look at five key features of modern green heroes:

  1. Authenticity (does a green hero’s authenticity matter?)
  2. Influence (do they influence our purchasing patterns?)
  3. Trustworthiness (do we trust them?)
  4. Aspiration (do we want to be like them?)
  5. Impact (are the saving the planet?)

To get to some answers we chose nine influential archetypes and asked site visitors to rank them according to our 5 key features.  Those archetypes where:

  1. The Politician 
  2. The Celebrity 
  3. The Scientist 
  4. The Treehugger
  5. The Soccer Mom/Dad
  6. The Eco-Entrepreneur
  7. The Green Socialite
  8. The Business Person 
  9. The Vegetarian

 

RESULTS

Here are the “Cliffs Notes” of the results showing the top 3 heroes for each category. (Link to free full report at the end of this post)

 

Authenticity: Do you think they are authentically green?

1. Treehugger 

2. Scientist 

3. Eco-Entrepreneur 

 

Influence: How much influence do they have on the issues? 

1. Business Person 

2. Scientist 

3. Politician

 

Trustworthiness: When they speak do you listen? 

1. Scientist 

2. Eco-Entrepreneur 

3. Business Person

 

Aspiration: Do you aspire to be like them? 

1. Scientist 

2. Eco-Entrepreneur 

3. Treehugger

 

Impact: Are they saving the planet? 

1. Scientist 

2. Eco-Entrepreneur 

3. Business Person

 

We also asked participants to vote for their real-life (in most cases) Green Heroes. Seven different genres were evaluated, providing five names to vote on, as well as a write-in option.   Here’s who people on the brink of 2009 saw as their green heroes.

 

Businessperson Green Her

1. Gary Hirschberg, Stonyfield 35%

2. John Mackey, Whole Foods 16%

3. T. Boone Pickens, Oil/Wind Tycoon 12%

 

Scientist Green Hero 

1. David Suzuki 23%

2. Bill McKibbin 17%

3. William McDonough 16%

 

Celebrity Green Hero 

1. Bono 25%

2. Leonardo DiCaprio 19%

3. Woody Harrelson 16%

 

Political Green Hero 

1. Al Gore 67%

2. Barack Obama 15%

3. Arnold Schwarzenegger 3%

 

Activist Green Hero 

1. Rachel Carson 31% 

2. Van Jones 11% 

3. Julia Butterfly Hill 7% 

 

Corporation Green Hero 

1. Patagonia 27% 

2. Whole Foods 21% 

3. My Local Farm 16% 

 

Media Green Hero 

1. Mother Jones 17% 

2. Grist 13% 

3. The Daily Green 11% 

 

VILLAINS

Of course Batman is just Bruce Wayne without the Joker and Spiderman is just Peter Parker without Venom.  You can’t look at Heroes without also looking at Villains.  So we launched a companion survey at www.mygreenvillain.com
 

Note:  The full Green Hero Project Report contains a special bonus section on “My Green Villain.”

 

WHAT’S NEXT

We’re hoping to continue this lens study so that we can track Heroic LOHAS trends over time.  If you have a few minutes, visit the sites at www.mygreenhero.com and  www.mygreenvillain.com to take the surveys.

 

A copy of the full 2008 report is available for free here.


 

Up Up and Away, 

 

Johnny Monomyth

 

 
John Rooks is the President of The SOAP Group, a consulting firm activating sustainability and social justice through communication projects that create positive cultural dialogue.  www.thesoapgroup.com.

Zombie Consumerism

Sunday, February 14, 2010 by John Rooks
When we buy without thinking, motivated perhapsoap zombies green marketings by a super-low price, lust, or naked appetite, we are guiltysoap zombies
of Zombie Consumerism. But the parallels to sustainability and Zombies don’t have to die there. From gorefests (Grindhouse), to classic literature mash-ups (Pride and Prejudice and Zombies), to freeway sign hacks (“Warning Zombies Ahead”), it’s clear that Zombies represent something culturally current. And acquiring Zombie culture as a lens provides a deeper look at our relationship with sustainability.

For example, George Romero’s Zombie movie Night of the Living Dead (1968) has been classically read as a commentary on race-relations. The movie’s African American hero is seemingly (and finally) mistaken (by a white redneck) for a member of the undead in the movie’s final scene. In 1978 Romero returned with part two of the ultimate Zombie trilogy with Dawn of the Dead. True to his intent to shoot a Zombie film every decade that would reflect modern culture, in Dawn Romero keeps pace with our ever-changing American psychographics by turning his blade to consumerism. This late seventies flirt with consumerism is a perfect place to begin a Zombie dialogue about sustainability. 



In Dawn, a band of heroes hide out in a mall, gorging themselves on free food as the Zombies pound at the doors. There are scenes of mass consumption as the survivors play with a pastoral sense of American bounty – everything at their fingertips to consume for free.

And the Zombies? They want in on it too. The thinly veiled undercurrent of the move is revealed as two main characters ponder why thousands of Zombies are stumbling around the mall parking lot, looking for ways to get in:

[Fran and Stephen are observing from the roof of the mall] Francine: “What are they doing? Why do they come here?” Stephen: “Some kind of instinct. Memory, of what they used to do. This was an important place in their lives.” 



Later, Peter says “They're after the place. They don't know why, they just remember. Remember that they want to be in here.” 



Shopping is in the Zombie’s blood. As in the current sustainability movement, the “mall as hope” is a clear tope in Dawn. Almost gleefully, one survivor yells to others “we’re going to the mall!” as the escape from the undead. 



The visual metaphor of Zombies consuming their way through endless isles of low-priced, but culturally-costly (Save money. Live better at the expense of others.) goods without concern for impact, save their own desire, is not a stretch. Spending time at any low-cost, big box retailer in the pre-dawn hours, and Romero look like a sustainability prophet. (Interesting overlap: you can find 69 different super cheap Zombie-related items for sale at WalMart.com.) 



Romero was pointing out that shopping malls are important cultural spaces. From coming of age films (Clueless, Mallrats) to chase and fight scenes (Blues Brothers, Terminator 2) the mall is an important social space that pushes forward many plots. Compare the malls in the original Dawn (1978) to its remake in 2004, and there is little structural difference, aside from new versions of old brands and anchor stores. The malls, the shoppers, and the Zombies (aside from speed) haven’t changed much in 30 years. But culture change takes time…or apocalypse. Both work, one faster than the other. (A quick side note on Zombie dexterity: It has been argued that the theatrical shift from slow moving Zombies to fleet-footed gymnastic Zombies as in 28 Days Later and the Dawn 2004 remake is a reaction to the digital age and speed of computers, or to continue the analogy, computer viruses).

In the movie, the mall serves cross-purposes – to feed the consumptive hunger of the unthinking Zombie and as a haven for the living. The irony is easily spotted as the survivors go binge looting and consume nearly everything in the mall and must find a new place and new source of food (or become a food source). To the survivors, it is at once the luxury of a shopping spree and a prison. In the original, as men are filling wheelbarrows with appliances, Francine says of the mall, “Stephen, I'm afraid. You're hypnotized by this place. All of you! You don't see that it's not a sanctuary, it's a prison! Let's just take what we need and get out of here!” Inside the mall it is un-conscious consumerism. Outside the mall it is just un-conscious. Consumerism in Dawn’s mall is just a liberating as in today’s shopping escapism – it numbs the pain. And if shopping can be painted as part of the solution to climate crisis, then by all means, keep calm and carry on shopping. It is escapism and delusion (isn’t that a good description of most inauthentic communication too?). All of this of course is wrapped up in the sustainability strategy of “shopping our way out of climate crisis.” 



Ultimately, in Dawn, leaving the mall or not having access to a mall is synonymous with death. (No sprawl. No life. Know sprawl. Know life.) So when Zombies attack, I hope to be a victim of sprawl and have a Wal-Mart within running distance. Of course the point Romero is making is that the difference between the mall-dwelling survivors and the mall-thirsty undead is blurry at best. In Romero’s view, we are them. They are us. But who creates whom? 



Moreover to the comparison, in pop culture (as opposed to authentic Haitian anthropology), most Zombies have a common origin: man’s hubris creates some kind of virus or environmental accident that (1) makes the dead undead; or (2) makes the living undead. Either way, man makes Zombies. As in climate crisis, we are the makers of our own demise. In Bio Zombie (1998), director Wilson Yip’s take on Romero’s Dawn of the Dead set in Hong Kong, the Zombies are created by sodas tainted with Iraqi bio-weapons (Note: the film is from 1998, not 2008). Control of the environment is a familiar theme in Zombie movies as it is in sustainability. Bioengineering, genetically modified food, cloning and now god-like climate engineering and Zombies all seem to stem from the same master. Why inconvenience culture with sustainable actions when you can engineer the science around it?

Even the Zombie taste-buds can be used in this lens. The consumption of brains is an apt metaphor for both the movies and the dumbing down of America through advertising – think about Hulu’s playfull ad campaign owning up to its role in culture. But really, hunger is about appetite. And as in the modern sustainability movement, Zombie Consumerism is about appetite for more. Not better. Just more. 



Zombies reproduce through consumption of the living, which serves as a nearly endless supply of brother and sister Zombies. Consider earth’s current human population explosion as a metaphoric never-ending supply of both brains and new Zombies. As one character in the original Dawn says when warning survivors of the process: "It gets up and kills. The people it kill get up and kill." It’s a never-ending supply of both consumables and consumers (a capitalist dream). But, of course, the perishable items (bread and bullets) in the mall run out. And when they do, survivors need to make very difficult choices. Where’s the next mall? What place do we pillage next? An island, perhaps? 



As today and in the Zombie world, sustainability and survival are interchangeable. When the resources for survival run out and the malls have been picked clean, then we will reach for sustainability as a final solution.

Or we will eat brains. 




John Rooks is the President of The SOAP Group, a consulting firm activating sustainability and social justice through communication projects that create positive cultural dialogue.  
www.thesoapgroup.com.