I recently attended a conference where the keynote speaker was successful entrepreneur Tony Hsieh, CEO of the successful online apparel shop Zappos.com. In 1999, at the age of 24, Tony Hsieh sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined us as an advisor and investor, and eventually became CEO, where he helped us grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazines annual Best Companies to Work For list. In November 2009, Zappos.com, Inc. was acquired by Amazon.com in a deal valued at $1.2 billion on the day of closing. I was very interested to know what makes Zappos so unique.

Tony shared with the audience that he views things differently than most. He perceives Zappos as not a shoe company but rather a service company that happens to sell shoes. One of the key things I heard Tony say was that they take funds that are typically set aside for advertising and apply it to customer service. In 2008 over $1 billion of sales was done with repeating customers and word of mouth. What was it that makes people come back to buy things at Zappos? Tony stated it was because they consider customer service as the number one priority. This is nothing new to sales and marketing.  I think we have all heard this before but what Zappos does differently is apply it to their corporate culture. Instead of viewing customer service as what the customer receives they view it as to what the customer experiences. Because Zappos is an online store their phone service is vital for success. They have their number in big numbers on every page of their website so people can easily find it and call. They recognize that the customer service must be good. But the people who call don’t often result in a sale and this is not the focus of the call center. Instead Zappos uses the call center as a branding opportunity. Yes sales do happen through the call center but that is not the call center’s primary focus. This is a very different way of looking at a call service center. They also provide overnight shipping anywhere in the U.S. They recognize this is expensive but it adds to the customer experience and out paces competitors. Zappos considers the extra costs as a marketing cost rather than an additional expense.

You would think the mantra in the company is all about customer service. It is a strong component of what Zappos is all about but the larger priority is creating a strong corporate culture and they work on maintaining, nurturing and protecting it. Zappos human resources department has an interview on culture for new employees to see if they are a good fit. Once they are accepted by Zappos the new hires go through a 5 week training course and once the training is complete they are given a choice to either join the company or be given $3,000 on the spot to leave. This process weeds out those who are focusing on the paycheck and not committed to the Zappos culture. Internal annual performance reviews value 50% based on culture and growth within the company. They want employees to contribute to the success of the Zappos culture with recommendations and initiatives.  All new hire training covers history of the Zappos culture and experience in their call center.  Customer service is not just a department but part of the whole company. All have to answer calls and understand the skills it takes which include executives, accountants, IT and other non-customer service related departments. When customers get the perfect fit of all of these it equals happiness. If customers get what they want and have a tremendous experience they feel happy. Therefore Zappos believes they are delivering happiness.

Zappos created 10 core values for their company. Tony stressed that it is important to not make these values meaningless. They must be committable core values. At Zappos they are used for hiring and firing people.

Here are Zappos 10 Core Values:
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

This results in every employee living the brand alignment of value and in doing this it equates to long term sustainable growth. Zappos is now educating other companies on culture with online tools and seminars. Recently a refrigerator company has gone through the training and have seen their sales increase.

Another ingredient for success is to focus on a higher purpose beyond profit. It is important to think bigger than money and focus on what motivates you? Create that vision and chase the vision not the dollar. Perhaps it is being a good parent or good citizen. Tony stated in his talk, “Don’t chase the paper, chase the dream.”

He also pointed out the difference between motivation and inspiration. Motivation can be used to a point and makes up a large part of how leaders relate to their teams. But there also needs to be elements of inspiration that tap into the deeper and stronger soul energies of a person.

With today’s technology and digital aspects of sales there is a difference with high touch compared to high tech. High tech provides broader and faster access to customers and is a good tool. But it is only a tool. High touch provides an emotional connection with people to ensure their experience with a company is top notch. Zappos focuses on the high touch because it believes it makes customers happier. An example of a company that does this well is Cirque de Soleil. They are not in the circus business they are into the experience and emotions business.

Zappos is currently creating a new community building imitative in Las Vegas where they are based. Rather than go the Nike and Google campus model Zappos will integrate their main headquarters into the existing local community and use existing buildings. They plan to build residential businesses and use existing areas to build other business opportunities around Zappos with the Zappos mission. They offer daily tours of their headquarters to anyone interested. They will pick you up from the airport and share their story with anyone willing to listen.

Tony said according to happiness research we are really bad at predicting what will make us happy. For example most think that winning the lottery will provide happiness. But studies have shown that many winners are not happier than they were before. In fact in some instances it has caused more problems than benefits.

Why is happiness so mysterious to attain? It is because our current society messaging values perceived control and progress which are to demonstrate accomplishment which we are told will make us happy. Instead we should focus on connectedness and meaning which give us a sense of community, well being and contentment.

There are three types of happiness:  1. The Rock Star lifestyle with riches and fame where everyone loves you and what you do. This is very rare.  2.  Flow which is when someone is in synch with their challenges. Athletes talk about this when they are in the zone. This is not as rare but more sporadic and based on the correct circumstances. 3. A clear understanding of meaning and higher purpose. This is something that can be called upon from an individual at all times and anywhere. This is much more long lasting and sustaining.  

But people always aim for rock star.  We should reverse our efforts – meaning, flow, rock star. Once we do this happiness will ultimately follow.

If you do not change direction, you may end up where you are heading. ~ Lao Tzu

At a time of economic downturn, with corruption on the rise and countries at war, we wondered what could bring greater awareness, kindness, and compassion to a world in so much chaos? Could something as subtle and understated as meditation possibly have any affect on business, the environment, conflict, or even politics? Can meditation make a big enough change in consciousness to transform the way we see ourselves, each other, and our world?

We have both been immersed in meditation since we were young. It is the foundation of our lives, and often makes us wonder what life would be like without it when we look around and see the massive chaos and suffering that many people experience. So, for our book, Be The Change, How Meditation Can Transform You and The World, we wanted to paint a more varied picture by including many of the cool people who do it, how it affects them, and why you should do it too!

Meditation has been the main focus of spiritual practice for thousands of years, but it is only in the last few decades that the general population has begun to realize how valuable it really is, regardless of spiritual or religious interests. However, this poses a conundrum. If meditation is so available and as well known as it seems to be, why is it not already an integral part of everyone’s lives? If health reports are saying how good it is as a way to cope with stress, how it makes you feel better about yourself and others, why do we ignore it or find excuses not to do it?
Self-centeredness and selfishness -- hallmarks of the ego -- affect not only our own lives and relationships but also influence the way we behave in the world. There is no limit to the damage a strong ego can do, from the arrogant conviction that our own opinions are the only right ones and everyone should be made to believe in them, to wielding and abusing power at the expense of other people’s lives or liberties. The ego is neither good nor bad, except when self-centeredness dominates our thoughts, feelings, and perceptions of life. A positive sense of self gives us confidence and purpose, but a more negative and selfish aspect of the ego makes us unconcerned with other people’s feelings; it thrives on the idea of me-first and impels us to cry out, “What about me? What about my feelings?”

The ego also makes us believe that we are the dust on the mirror, that we could never be so beautiful as the radiant reflection beneath the surface. Yet how extraordinary to believe that we cannot be free when freedom is our true nature! When we begin to see that such self-centeredness does not lead to happiness and we yearn for something more genuine, when we realize that the pit of meaninglessness and emptiness inside is never truly satiated no matter how much we feed it, or when we have just had enough of chaos and suffering, then the longing for change arises.
This brings us to the importance of contemplation and meditation. Without such a practice of self-reflection, we are subject to the ego’s every whim and have no way of putting a brake on its demands. Meditation, on the other hand, gives us the space to see ourselves clearly and objectively, a place from which we can witness our own behavior and reduce the ego’s influence.

Meditation changes us. From being self-centered, we become other-centered, concerned about the welfare of all equally, rather than being focused on just ourselves. We become more acutely aware of how we affect the planet, how we treat each other and our world, and seek to become a positive presence rather than a negative one. As we find our own peace, we want to actively help others to also be at peace.

Science is now proving that meditation is a genuine way to generate peace by reducing potentially harmful emotions, such as fear and anger. We usually think of such mind states as a fixed part of life, but they do not need to be. Many negative emotions arise from the emphasis we place on success and achievement, which is a left-brain activity. During meditation, we engage the right side of the brain, which encourages us to communicate in a more positive and caring way.

To bring peace to those around us and to our world, we have to change from being concerned with our own needs to reaching out and helping each other. But for kindness and compassion to become a natural expression of who we are, we need tools—help, guidance, and support. Meditation in its many forms is the one tool we have found that does all of this. By getting to know ourselves, discovering that we are more than we thought we were, and by connecting more deeply with our essential self, we find that we have the resources, strength, and wisdom to not only make changes, but to become the change we so long for.

******
See our award-winning book: BE THE CHANGE, How Meditation Can Transform You and the World, forewords by the Dalai Lama and Robert Thurman, with contributors Jack Kornfield, Jane Fonda, Father Thomas Keating, Marianne Williamson, Ram Dass, and many others.
Our 3 meditation CD's: Metta—Loving kindness and Forgiveness; Samadhi–Breath Awareness and Insight; and Yoga Nidra–Inner Conscious Relaxation, are available at: www.EdandDebShapiro.com  

Yoga has lost its essence, its core meaning, from what it was originally meant to be. It is wonderful that what is popularly known as yoga has reached millions of people, as the physical practices are brilliant in promoting health and well-being, but this is a bit like having a tiny slice of delicious pie and thinking you have the whole pie. There is so much more pie to go, as the vastness of yoga takes us into deepening our understanding of the whole of ourselves.

Unfortunately, yoga's very popularity has led to the loss of the key ingredient: love. Without love, yoga is dry, a physical and mental exercise that doesn't truly touch our inner being. It lacks what yoga is authentically meant to be about, which is a direct way to realize our full potential, our creative nature, our pure understanding and transcendence. We can read all the books and know the teachings, such as the Vedas, yoga sutras, and specifically the Bhagavad Gita, but these just point the way and are not enough to awaken.

With love, yoga comes alive, opening the heart wide with compassion, awakening kindness, joy, generosity, caring and laughter. The real joy, the heart of yoga, is love. Love reveals the way for us to live in truth.
If you are doing it to look better or lose weight then it may be good but it isn’t yoga. If it is a physical exercise class or a social event to have fun then it isn’t yoga. But if it is touching your heart, if it is reaching deep into your being and revealing the goodness of who you are, if it is giving you a glimpse into what is possible, then you are tasting of the beauty of yoga. If you feel joy and peace beyond understanding, that is yoga!

Rather than struggling to perfect awkward-looking postures, we learn to transform our minds and emotions and to connect deeply with our inner selves. Ultimately, this leads to awakening, the discovery of who we really are, free from obsessive ego identification. En route to awakening is the heart.

Opening our heart as wide as the universe is one of life's most powerful experiences. The heart is the core of our being, the place we point to when we refer to ourselves. And it is the center of love. The purpose of yoga is to realize our authentic true self, rather than focusing on the egoistic and superficial self we relate to daily. To do this we have to be in love, we have to be in the heart.

We do not have to go in search of this love, or fear giving away so much that we have none left. We can never lose love; we can only lose sight of it. Love could not happen if it was not already an integral part of who we are. How can we lose what is our nature? How can we be left with nothing when love is the source of all life? This is the fearless embracing of ourselves and all others, enemy and friend alike!

When we complete the journey to our own heart, we will find ourselves in the hearts of everyone else—Father Thomas Keating, from our book, Be The Change

This is seen in the following Native American story of a child learning the lessons of life from his father. “There are two wolves that are fighting each other in my heart," his father says. "The first wolf is angry, jealous, dishonest, bitter, and hateful. The second wolf is kind, caring, compassionate, generous, and honest.” The child asks which of the wolves will win the fight. His father replies, “The one I chose to feed.”

We recently led the Sunday morning service at our local Unity Church. At the end of our talk, over the loud speakers, came the Beatles' famous song: All You Need Is Love! The only way out of political madness and confusion and world suffering is love. Yes, what the world needs now is love.

Do you do yoga from your head or from your heart? Do comment below. You can receive notice of our blogs every Tuesday by checking Become a Fan at the top.

******

See our award-winning book: BE THE CHANGE, How Meditation Can Transform You and the World, forewords by the Dalai Lama and Robert Thurman, with contributors Richard Freeman, Seane Corn, Jane Fonda, Jack Kornfield, Marianne Williamson, Ram Dass, Byron Katie, and many others.

Our 3 meditation CD's: Metta—Loving kindness and Forgiveness; Samadhi–Breath Awareness and Insight; and Yoga Nidra–Inner Conscious Relaxation, are available at: www.EdandDebShapiro.com

I have a dream…

I have a dream that every person in every nation remembers and identifies with their life as a global citizen, each person responsible for the well being of every member of their global tribe.

I have a dream that every child grows up with an awareness of the potential bubbling within their own hearts- all the life waiting to explode forth.

I have a dream that each human looks in the mirror to see the absolute beauty shining back at them- and feels cherished beyond measure.

I have a dream that the symbol of true wealth is the amount of love we generously share, and the depth of wisdom we can articulate in every interaction.

I have a dream that healthcare is universally free- freely given, freely received.

I have a dream that commerce, as we know if, becomes obsolete. Every gift is freely offered, in love…and every creature is respected and gently, tenderly provided for.

I have a dream that true service is being aware of how to encourage people to remember their own magnificence.

I have a dream that artwork and beauty are a cultural extravaganza.

I have a dream that sexuality is expressed with kindness, honesty and joy.

I have a dream that communities dance and sing their visions, evoking the visions of the tribe, for the benefit of all life.

I have a dream that homelessness is fully abolished, put into the realms of an ancient, barbaric distant past.

I have a dream that the overriding passion is ignited in the heart of each human being.

I have a dream that we are not alone, not any of us, ever.

I have a dream that miracles are as near as every breath we take, every sweet creative idea unfolding into forms of beauty, wisdom, tenderness and play.

I have a dream that the intense focus on technology softens and eases its tight grip, and the more receptive fields of art, music, touch and sensual reflections take root in our consciousness, as equally valuable, rewarding and integral to our wellness and health.

I have a dream that guilt, shame and worry are obliterated from all family ancestral lines and from the depths of our being.

I have a dream that sitting in old growth forests becomes a global pastime, and the deep woods share their patient wisdom to each willing journeyer.

I have a dream that theft is no longer a concept, action or within the realm of possibility here. People openly share things, and the idea of ownership becomes antiquated. The ideal of stewardship and councils for the care of shared resources becomes prominent.

I have a dream of an empowered culture based on flow, acceptance of both similarities and differences, and the overriding dedication towards creating peace.

Yoga has lost its essence, its core meaning, from what it was originally meant to be. It is wonderful that what is popularly known as yoga has reached millions of people, as the physical practices are brilliant in promoting health and well-being, but this is a bit like having a tiny slice of delicious pie and thinking you have the whole pie. There is so much more pie to go, as the vastness of yoga takes us into deepening our understanding of the whole of ourselves.

Unfortunately, yoga's very popularity has led to the loss of the key ingredient: love. Without love, yoga is dry, a physical and mental exercise that doesn't truly touch our inner being. It lacks what yoga is authentically meant to be about, which is a direct way to realize our full potential, our creative nature, our pure understanding and transcendence. We can read all the books and know the teachings, such as the Vedas, yoga sutras, and specifically the Bhagavad Gita, but these just point the way and are not enough to awaken.

 With love, yoga comes alive, opening the heart wide with compassion, awakening kindness, joy, generosity, caring and laughter. The real joy, the heart of yoga, is love. Love reveals the way for us to live in truth.

 If you are doing it to look better or lose weight then it may be good but it isn’t yoga. If it is a physical exercise class or a social event to have fun then it isn’t yoga. But if it is touching your heart, if it is reaching deep into your being and revealing the goodness of who you are, if it is giving you a glimpse into what is possible, then you are tasting the beauty of yoga. If you feel joy and peace beyond understanding, that is yoga!

Rather than struggling to perfect awkward-looking postures, we learn to transform our minds and emotions and to connect deeply with our inner selves. Ultimately, this leads to awakening, the discovery of who we really are, free from obsessive ego identification. En route to awakening is the heart.
 
Opening our heart as wide as the universe is one of life's most powerful experiences. The heart is the core of our being, the place we point to when we refer to ourselves. And it is the center of love. The purpose of yoga is to realize our authentic true self, rather than focusing on the egoistic and superficial self we relate to daily. To do this we have to be in love, we have to be in the heart.

We do not have to go in search of this love, or fear giving away so much that we have none left. We can never lose love; we can only lose sight of it. Love could not happen if it was not already an integral part of who we are. How can we lose what is our nature? How can we be left with nothing when love is the source of all life? This is the fearless embracing of ourselves and all others, enemy and friend alike!

When we complete the journey to our own heart, we will find ourselves in the hearts of everyone else—Father Thomas Keating, from our book, Be The Change

This is seen in the following Native American story of a child learning the lessons of life from his father. “There are two wolves that are fighting each other in my heart," his father says. "The first wolf is angry, jealous, dishonest, bitter, and hateful. The second wolf is kind, caring, compassionate, generous, and honest.” The child asks which of the wolves will win the fight. His father replies, “The one I chose to feed.”

We recently led the Sunday morning service at our local Unity Church. At the end of our talk, over the loud speakers, came the Beatles' famous song: All You Need Is Love! The only way out of political madness and confusion and world suffering is love. Yes, what the world needs now is love!

When one has once fully entered the realm of love, the world – no matter how imperfect – becomes rich and beautiful, for it consists solely of opportunities for love. -- Kierkegaard

******

See our award-winning book: BE THE CHANGE, How Meditation Can Transform You and the World, forewords by the Dalai Lama and Robert Thurman, with contributors Jon Kabat-Zinn, Jane Fonda, Jack Kornfield, Marianne Williamson, Ram Dass, Byron Katie, and many others.

 Our 3 meditation CD's: Metta—Loving kindness and Forgiveness; Samadhi–Breath Awareness and Insight; and Yoga Nidra–Inner Conscious Relaxation, are available at: www.EdandDebShapiro.com

Here it is mid August and already I have to start working on my conference attending schedule for the fall of 2011. It seems like I have to do this earlier and earlier each year primarily because there are so many LOHAS oriented conferences being added or are catching my attention that I did not know of before. I have done a post on what events I think are important the past 2 years and here is my 3rd installment of top green/health and wellness/social enterprise/sustainability/leadership conferences worth considering as you plan your conference schedule for the fall.

For those new to the conference scene, there are two seasons – fall and spring. There are associations and organization that provide 1 or 2 events a year usually during those months. This is primarily because summer is a time when many set up personal vacation time and winter has more holiday time and weather issues.

Conference strategy
In determining which event is best for you take a look at the speakers and topics that will be presented. It is also important to look at the sponsors and how the event is presented via the event website. This will give you a feel on the type of companies that will be attending the event and what type of audience the event is trying to attract. By viewing the agenda content you can get an idea on how in depth they plan on going on topics. Also look at the networking opportunities that are in the program. Some events consciously embed them in the program via receptions, meals and outings and others do not. It is really up to you to make the best of the time for your own networking purposes.

On site
I find attending events to be incredibly stimulating. However I also find them to be extremely exhausting. Make sure you eat right, drink plenty of fluids, keep to a good sleep schedule and maintain a steady energy balance. For the large trade shows make sure you wear comfortable and supportive shoes for those hours on the exhibit floor. There are plenty of after party events to attend at which you can have some great business talks. It is up to you to make sure you know what formula works best for you. Set up meetings in advance if you can. That way you have some anchors to build the rest of the day's plan around and not get too lost in the shuffle of things - especially if they are large trade shows.


Leadership
Women in Green - August 30-31st Santa Monica CA
Focuses on women in leadership positions that promote green business. Although all the speakers are women you don’t need to be of the double X chromosome to attend. This is the second year of the event and according to people who attended last year it was about 200 people. This year there should be more.

Conscious Capitalism - OCT 12-14 Austin TX
You need an invite to attend this prestigious event that brings many CEO’s together to discuss conscious leadership within organizations. It is a relatively small event with around 200 attending. John Mackey of Whole Foods co-founded this and has people ranging from the CEO of the Container Store to Jean Houston speaking on how business can drive conscious change.

Green
Green Initiatives Conference Sept 29-30th Ft Lauderdale FL
A new event on my radar that has some interesting presenters and sponsors. The event team that is putting this on look like they have a tech background and may be one of the main focuses of the event. There are larger corporations participating such as DOW, HP and Coca Cola. It looks like they will focus on sustainability within larger companies and case studies from experiences.

SXSW Eco Oct 4-6 Austin, TX
SXSW music festival looks to sing a new green tune this year with the addition of a green event. Former LOHAS speakers who will be presenting include Simran Sethi and Philippe Cousteau. This is thier first year and the B2B event looks interesting. A great idea tagging it onto SXSW.

Opportunity Green Nov 9-10 Los Angeles, CA
OG is in its 3rd year and brings together green business and sustainable design in LA. They have about 800 attendees from all walks of life – corporate, entrepreneurs, media and of course Hollywood. They hold a great green design competition and it is a high energy event with interesting sessions and booths ranging from LED lighting for studios to BMW to water filters.

BSR - Nov 1-4 San Francisco, CA
The big one for the larger corporations that has been around a long time focusing on the corporate responsibility of multi-national corporations. Last year they had over 1000 in attendance. If you are looking to connect with the bigger companies on CSR initiatives this is the one to check out.

Funding and Finance
SOCAP Sept 7-9 Fort Mason, San Francisco CA
A vibrant event focusing on investing into social entrepreneurship. This event brings together large funds and banks with social entrepreneurs. Competitions on business plans are submitted ahead of time for a competition for funding and there is great education on raising capital for the startup and social enterprises.

SRI in the Rockies OCT 2-5 New Orleans, LA
A flagship event for social responsible investing(SRI) that brings SRI funds together with financial advisors. They also bring in a mix of speakers who focus on humanitarian, social and environmental impacts such as Jane Goodall, David Bornstein, Hunter Lovins and Bill McDonough. If you want insights on SRI and where it is headed this is THE event to attend.

Slow Money OCT 12-14 San Francisco, CA
Slow Money is a network of food activists, investors and entrepreneurs who nurture a range of conversations in order to actively develop funding and investment channels for local and sustainable food enterprises. Like Slow Food, they have local gatherings and a larger main event promoting a slow and steady investment into businesses who are seeking an alternative to the conventional Wall Street type investor.  Speakers include David Suzuki, David Orr and Vananda Shiva.

Investor's Circle OCT 26-27 Philadelphia, PA
A membership organization that  support a great entrepreneurs that are addressing social and environmental issues. They look at 10-15 high impact deals that are seeking investment.  They also provide a due diligence process that starts once the event is complete. It is about 200 people in attendance who are angel investors, fund managers, family office managers, foundation executives and trustees, wealth, financial and philanthropic advisers and their clients and other accredited investors.

Industry Specific
EcoTourism and Sustainable Tourism Conference Sept 19-21st Hilton Head SC
With over 30 inspiring sessions, 50 leading industry partners, and impactful and engaging keynote presentations, the ESTC 2011 (Hilton Head Island, SC, USA, September 19-21, 2011) sets the platform for ongoing dialogue promoting innovative ideas and practical solutions, driving change in global tourism.

Expo East Sept 22-24 Baltimore MD
Attended by as many as 25,000 industry professionals and featuring thousands of exhibits, Natural Products Expo East is the largest natural, organic, and healthy products trade show on the East Coast. With the newest and best-selling products and branded ingredients available this show features the best in organic at All Things Organic/Organic Products Expo-BioFach America, offers an extensive retailer training program and provides an advocacy platform through a strategic partnership with Natural Products Association East. Natural Products Expo East is ranked as one of the top 200 tradeshows in the US.

Greenbuild Oct 4-7 Toronto Canada
Greenbuild is the green building industry's can't miss event. It's where we go to learn about what's new in green building practices through the extensive educational sessions, see the latest technology and innovation in the exhibit hall, and perhaps more importantly, where we go to do business.  Greenbuild is a one-stop shop for credential maintenance. From pre- or post-show LEED workshops to sector-specific summits, from green building tours to concurrent educational sessions, you will find the education you need at Greenbuild. Most sessions at Greenbuild will be approved for continuing education credits for LEED and other professional credentials, allowing you to maintain your credential with ease.

Beauty/Wellness
Natural Beauty Summit Oct 6-7 NYC
This is a smaller and formal event for the natural and organic beauty industry that brings together the mission driven companies such as Dr. Bronners and Weleda with the larger corporations such as Este Lauder, L’Oreal and Avon. It is more of a lecture format and a lot of presentation intake. If you are a data hound you will get your fill. If you are a networker you will need to work for it but there are good connections to be made. The group is a bit insular if you are an outsider but if you are seeking to enter the luxury skincare market it may be worth considering.

Green Spa Network - Oct 9-12 Sundance, UT
This event is made up of a group of spa resorts and products that want to go the extra mile in promoting green efforts in the spa industry. The event has about 100 passionate people who want to move the spa world in the direction of holistic and sustainable integration. They are a very open and friendly group that welcomes newcomers (and new members). Plus the events are always at pristine green resorts.

ISPA - Nov 7-9 Las Vegas
If you are in the spa industry you have to go where everyone goes which is the International Spa Association Conference. Every other year they have their annual event in Las Vegas which brings investors, products and service providers, spa techs and directors together. This is THE most well groomed event I have ever experienced with exhibitors providing facials, teeth whitening and massages. There is good data provided on the spa world and great sessions specific to spa owners and employees. ISPA provides great data on the spa market as well. 

Social Venture Network Oct 27-30 Philadelphia, PA
SVN is a membership organization of successful social entrepreneurs ranging from Ben Cohen and Jerry Greenfield, creators of Ben & Jerry’s, to Van Jones, former Green Czar to Obama, to Tom Szaky founder of Terracycle. It mixes sustainability with community building and innovation and a ton of passion. You can’t leave this event without 2-3 bonding hugs. It is a great place to seek mentorship, collect ideas and also potential funding from successful entrepreneurs and community leaders who are interested in helping others. This overlaps with the Investor’s Circle previously mentioned.

Net Impact Oct 27-29 Portland, OR
Net Impact is a large event that brings 2500 students and corporations together. They have chapters associated with Universities all over the country with a large membership and the event focuses on social enterprise, green business strategies, and nonprofit work.

Public Events
Yoga Journal Conference Sept 18-25 Estes Park, CO
For yoga die hards and trainers interested in the business of yoga or just to improve their own yoga practice. Famous yoga instructors such as Rodney Yee, Sean Corn and Shiva Rae have taught classes here. There is a vendor area as well.

Greenfestivals
Greenfests are the creations of Green America and a designed to celebrate green and diversity in various regions. Their flagship event in San Fran pulls in 30,000 attendees and they have some amazing keynote speakers such as Dr. Weil, Deepak Chopra, Amy Goodman, Jim Hightower and many more. Companies large and small mingle together with the public selling their products and services. I think these are great not only to see what is being sold but to see who is buying and the similarities and differences each region has as it relates to green. There is always a colorful audience at Greenfestivals.
New York  10/1-2
Los Angeles  10/29-30
San Francisco 11/12-13

Bioneers San Rafael, CA 10/14-16
Bioneers is where ecology meets activism meets celebration. I could spend hours in the parking lot just reading all the bumper stickers on people’s cars (mostly hybrids). If you are into fighting injustices of the underserved, hearing the wisdom of traditional cultures and the stories of animals and unique journeys of people this is an event for you. There are workshops on business, youth, art, peace and more.  It draws about 3-5,000 who are all there because of the larger mission Bioneers embodies. Networking is great but you will need to be selective on who you connect with since there are so many types of people there.

That’s no small figure, and that number has generated significant investment in evidence based research on holistic medicine.  While some types of CAM therapies have become available more widely in mainstream health care, there are still differences in access, availability, and type, and the general public may need support in identifying which procedures are best suited for specific concerns.  With so many people turning to integrative alternative medicine options, it's vital to remember that "health care consumers" are patients first.  

There are numerous considerations patients may want to consider before scheduling a visit with a CAM practitioner.  Similar to standard medicine, fields of expertise vary among CAM providers.  Additionally, from state to state, licensure variations impact the scope and availability of a number of alternative medicine practitioner types, making provider selection a matter of exceptional significance.

 In states without licensure for specific fields, for instance, patients are left with limited options and no guidance to confirm that a provider has met appropriate criteria, education, and qualifying exam passage to maintain a practice.  In unregulated fields, a patient may feel like they have little more than word of mouth and a provider's own marketing to find (self proclaimed) integrative medicine services.  Without licensure, a patient may simply look for the best deal rather than the best doctor, and that is probably not a healthy choice.  In fact, the "wrong medicine" may be worse than no medicine since it delays appropriate intervention and risks complications.


To take the guesswork out of integrative medicine provider selection for members, CAM PPO of America, Inc.developed a proprietary credentialing model designed exclusively for holistic alternative medicine.  When considering a holistic therapy, talk to your primary provider, who may be able to refer a qualified CAM professional.  Then learn what you can about the appropriate applications of the CAM treatments that interest you before scheduling appointments.  Check with your CAM providers about their qualifications: look for current licenses to practice, participation in professional associations that offer CMEs (continuing medical education hours), and inquire about their specific experience levels.  Remember that more training and professional expertise helps you make sure that your investment in healthy living is spent wisely.

The 2011 Green Brands Survey recently found that consumer interest in green products continues to increase and has expanded across categories – from personal care, food and household products to automotive, energy and technology goods. Companies across all sectors are rolling out new and or improved products touting eco-friendly attributes. With such a varied selection of products making green claims, how does one make an educated decision on the best products for their family and lifestyle? Seri McClendon, chief executive officer of CLEAN Agency, shares insight on this issue.

What are businesses doing to meet consumer demand for eco-friendly products and services?

Sustainability has become a key business issue for consumer product companies. They recognize that in order to remain competitive they must shift to meet the changing demands of consumers and of the environment. To do this, businesses are taking a critical look at their supply chains and determining how they can produce better products that have a reduced impact on the environment and can still deliver on their brand promise. Some of the ways this is being done include responsible raw material sourcing, more efficient manufacturing processes and reduced, reusable or recyclable packaging materials to cut waste to landfills. Companies are also beginning to highlight such innovations on their product packaging to promote their commitment to environmental stewardship and gain loyalty from like-minded consumers.

When shopping for green products, what should consumers know about “greenwashing” and how can they evaluate eco-friendly product claims?

Greenwashing has received a lot of attention lately as more and more businesses try to capitalize on the growing consumer interest in green products. Greenwashing refers to deceptive marketing used to promote a misleading statement or perception about a product, policy or service.  The first step in making smart purchase decisions is to educate yourself before heading to the store. GreenerChoices.org is an excellent resource for consumers that want to learn more about specific product claims and their meaning. The site provides independently researched, unbiased information on product safety, health and nutrition, updated label claims and other related topics.

Certification labels from reputable environmental organizations can also help consumers choose sustainable products. The Environmental Protection Agency, for example, provides Energy Star certification for energy efficient home appliances and the Design for the Environment label for high performance, cost effective and environmentally-friendly cleaning products. Responsible consumer product companies like Seventh Generation, Patagonia and Aveda also document and substantiate product claims on their web site.

How can consumers further drive sustainability efforts of their favorite brands?

Be vocal! Let the brands you patronize know how you feel about their products and their efforts towards becoming more sustainable. Share feedback on a company’s web site, comment on news stories written about sustainable innovations of your favorite brands and leverage the power of social networking sites like Facebook and Twitter to let companies know what you want from their products and services.

ABOUT SERI MCCLENDON

Seri McClendon is the CEO of CLEAN Agency. She is an industry veteran with more than 22 years of marketing experience. Seri formed CLEAN, an integrated agency serving the sustainable business sector, from her passion for environmental studies, policy and science. She holds a Masters degree in Geography with an emphasis in Industrial Ecology and a BA in marketing. Seri is a member of The USC Center for Sustainable Cities Advisory Board and was recently recognized as an Outstanding Woman in Environment and Energy Efficiency by the 2011 Women in Business Awards. 

For the majority of insured people, illnesses are diagnosed, codified, and approved for treatment through standard medical interventions and insurance protocols.  Since specific illnesses are typically required to qualify most expenses for eligible traditional care benefits, conscious consumers hoping to improve health before illness strikes are often left with few options.

As interest in health living tips employee interest toward complementary and alternative medicine (CAM), the research also suggests that integrative medicine has the potential to improve employee health and meet employee interest. 

Currently, integrative medicine is often paid out of pocket, despite consistent increases in interest and available research to support its effectiveness in preventing and managing whole health.  Surprisingly, even though smoking habits and obesity are linked to the top chronic ailments in the US, only about 9% of employers offer smoking cessation plans and a meager 6% offer weight loss programs within coverage.  To enhance social accountability a trend toward investing in preventive medicine and CAM  is predicted, and already more than 37% of hospitals have some CAM  therapies available.  LOHAS companies, in particular, may start looking for holistic alternatives and seeking socially responsible Investing options that improve employee health and preventive care through CAM  benefit programs.

Since these substances may interact in unpredictable ways with each other or water additives like chlorine, the LOHAS community may have some legitimate concerns about the trends for increased US prescription drug use.  This connects personal health choices and commitments to sustainability and environmental health to what happens when a patient enters a doctor’s office, especially among people looking for options to improve health through non-invasive, natural, and lifestyle oriented solutions.  Yet for those who inquire about stress management with the majority of conventional doctors, they may be more likely to receive advice about anti-anxiety prescription options than a suggestion about exercise or styles of yoga to try.  Though pharmaceuticals play a key role for some conditions, many people would prefer making lifestyle changes to improve their health when possible.  

The result of an exclusively traditional benefit plan may leave people opting for a lack of follow-up or no care at all if they prefer holistic alternatives.  For LOHAS companies, ideas are brewing over how to connect cost-effective benefit planning to corporate values by offering benefit plans that provide options to include types of care that employees want and need: care that focuses on preventive medicine and whole person health, like holistic or integrative medicine.  Investing in integrative medicine has the potential to capture the best of both fiscal and value-driven goals. 

The Latest LOHAS Consumer Trends

The below article is brought to you as part of elephant journal’s ongoing coverage of LOHAS Forum. For our complete coverage, be sure to follow elephant on Twitter and Facebook.

I walked into the main ballroom at the St. Julien and scanned the dimly lit room for a seat while Steve French, dressed in a large paper bag, and Gwynne Rogers, covered in plastic bags, began speaking on stage. I knew right then this wasn’t going to be just any presentation.

Not knowing much about LOHAS until two weeks ago I was excited to learn more about who the LOHAS consumer is – and who they’re growing to be. French and Rogers took us through various statistics, facts and opinions with humor as well as knowedge.

The first topic on deck was the green movement. French gave the first point stating that green is as strong as ever and the recession has been a good thing in regards the green market.

He gave a number of great points including, that sustainability itself is not sustainable. Businesses must look at why consumers are buying in the first place. Even though he acknowledged it was “an oxymoronic statement,” French insisted we were shopping our way to sustainability.

The greenest product you can buy is the one you don’t buy.

On the opposing side, Rogers stated it was naïve to think that the recession hasn’t had an effect on the green marketplace. Showing that consumption of organic food and natural cleaning products, for example, have fallen at an average of 10%.

Most consumers are taking into account the price of the products and not acknowledging their carbon footprint. 70% of consumers base their purchase decisions on price.

It was great to discuss both positive and negative views, especially when it comes to the green movement. So much information and opinions can be extremely one-sided. And to get the info in costume made it that much better.

Some interesting facts about the LOHAS consumer:

• – Different segments: naturalites, drifters, conventionals, and unconcerned – but we didn’t talk     much about the unconcerned since, as French said, “we don’t like them.”
• – Generally the first ones that try new eco-friendly products
• – High interest and active in social media and gorilla marketing
• – Used to predict upcoming trends
• – Always looking for the “deeper green” – greener versions of existing products

French and Rogers also ran through the positive and negatives of operations for your business.

Is it better to have a green product or to run your operations in a green way?

On one side, the view was that the product itself doesn’t have enough impact and therefor how you make the product should be ethical and green. On the opposing side, the product should be green because that’s what consumers are paying for.

Rogers took both approaches – go big or go home, stating that if you’re going to make the effort to create a green product for consumers, you might as well go all the way in your production as well.

In the realm of how to market to LOHAS consumers, “Keep it simple, stupid.”

There has been an information overload when it comes to the green movement, but some still don’t even know what sustainability means – 15% haven’t even heard of it. Yes, you read that correctly.

The most important things to take away from French and Roger’s presentation:

• – It doesn’t have to be paper or plastic, we have to integrate new products, sources, etc., without alienating others – and people
• – Needs to practical and sustainable
• – Work towards producing green products and operations
• – Think beyond your current geography

Overall, find a balance.

elephant journal is proud to be the official new media partner with LOHAS Forum. Click here for our ongoing LOHAS coverage, and be sure to follow our live coverage on Twitter. [Our editor Waylon Lewis is honored to serve on two panels during this event.]

[youtube]http://www.youtube.com/watch?v=lDkT3fPRn3U[/youtube]

elephant journal:  Tell me about your experience with LOHAS.

Marc Barasch:  I’ve been around since almost the beginning.  New age business had been bifurcated, and suddenly people were beginning to figure out how to put their spiritual ideas into business.  It started with good ol’ tofu companies, small granola businesses just beginning to advertise and act like real businesses.

elej: How have you seen it change over the years?

MB: It’s been a mixed blessing. You lose some of the authenticity of the core intent as companies sell to larger conglomerates.  It’s wonderful thatit propagates the meme and distributes the products at a scale that a small company never could have done.  There are tremendous benefits to that.  But from my somewhat outside observation, you also lose some of the integrity. For example, if you look at Ben and Jerry’s, when they were acquired by Unilever, I believe they intended to keep a very progressive business model, including a fixed ratio of how much top executives were paid. However, that model was not kept.

So the LOHAS community needs to ask:  how can LOHAS not replicate some of the disparities and discontinuities of the prevailing system that are collectively driving us off a cliff?  I think it’s time for companies to not just look at the sustainability and humanity of their organizational development, not just as a CSR add-on or a laudable afterthought, but something that’s included in the raison d’être of the company itself?  I think that’s the question that we need to be asking. What does the company do?  What is the product?  How can we ensure that it’s not increasing consumerism?

How does this push forward a new emergent model, without pushing forward the parameters of a dysfunctional system?  How does it value and push forward what needs to be done in the world?  And quickly?  We need to step out of the matrix and look at this from some zero point and reverse engineer it.  What does the world need, and how do these entities—businesses and corporations—directly serve that need?

In an era where money is de-realized into nothing but bits and bites, a fictive system based on number magic, the priests of the numerate have always worked abstract magic on the masses, and become the elite through magical hand gestures—in this case, tapping on keyboards.

I’m very personally interested in complementary currencies.  Look at Switzerland, for example.  One reason that they’ve been so stable economically is not just because they are neutral, but because they have some very sophisticated complementary currencies to meet social needs, as well.

elej: What do you think we need now?

MB: I think it’s time for radical experimentation, we need hybrid or fusion companies, with nonprofits using the profit system and businesses founded with a social mission first, such as Patagonia.

How do we take on the really large social mission of true transformation, and not just nibble around the edges of real change?  I think that’s not just grandiosity.  It’s necessity.

How do we model as organizations that meet emergent civilization?

elej:  How are you modeling an organization that meets the emergent civilization?

MB: This might sound pretentious, but I really took a cue from something Thomas Keating once said, something to the effect of, “I get up every morning, and I decide what will do the most good.  This simplifies things tremendously.”

6 years ago, when Field Notes on the Compassionate Life came out, I thought, “If I’m talking about compassion, I need to enact it.”  So I stopped my entire career trajectory from that point forward, and asked how I could do the most good and accept whatever answer I was given.  I asked myself, "what does the universe want?" And I’ve followed that question pretty loyally for these last 5 years.

That lead to a lot of coincidences, that eventually led me to planting trees in Ethiopia, to start.  I started the Green World Campaign, and watched it grow into a mostly volunteer-driven organization that’s now operating in 5 countries (Kenya, Ethiopia, Mexico, Philippines, India).  We’ve planted close to 500,000 trees.  We’re involved in regenerating communities.  We’re restoring the economy and ecology of the world’s poorest places, doing work that serves people and planet.  In the model of agroforestry that humans and nature have been co-creating since the beginning.

The idea that our relationship to the natural world is to avoid keeping our own destructive hands off it, is inadequate, completely. We’re supposed to work in an integral way together. Renew communities as we renew the environment.

How do we take the holistic model that we all ascribe to philosophically and apply it in the real world, particularly at the bottom of the pyramid, with the people and places that our collective fate is inextricably entwined?  Collective enactment of the global village.

As a critique, we’re very good at created “enlightened, green-gated communities”.  But how does this affect the poorest of the poor?  Trickle down economics.  Everything is connected.  Everything should be seen as interactive parts of a whole.

Reforestation is a quantifiable healing strategy.  We are using interactive new media and new technologies.  It’s part of the DNA of GWC.  We have an alliance with Digital Globe, the largest satellite imaging company, to be able to show donors over time degraded areas turning green.

A tree is a deeply embedded meme in the human psyche.  We’re a tree-planting species.  We always have been.

We’re operating in many domains, whether it’s carbon credits for eco-stoves, creating social enterprises by sourcing commodities like herbs and teas, non-timber forest products, how to partner with indigenous communities in a way that empowers them and also introduces appropriate technology and new agronomic strategies that are harmonious with their traditional agricultural practices.

We are not only providing environmental education, but also working on linking that up with schools in the US, so kids can get a sense of the global village.  I’m big on creating positive feedback loops in a way that empowers global citizens. Doing good doesn’t have to be only through large corporations and large environmental groups.  How do we self-aggregate and do something that we can see that benefits all of us?

How do we all learn from each other?  I’m taking pains to pick and search partners that are mission-aligned and have a real global citizen mindset.  Some sort of understanding of the spiritual underpinnings of human existence, if you will. We’re not aiming to be USAID.  We want to work with the LOHAS community.  We’re propagating ideals in the context of the developing world that are really building global community that includes the poorest of the poor.

Our model is infinitely scalable.  With proper funding, we could scale this up almost immediately.

I call this work Green Compassion.  And the movie “I Am” also relates to this.

elej: Tell me about I Am.

MB: I got a call from Tom Shadyac, who wanted to make a film about the book.  A large part of the film is based on the book.  Here’s a guy who had earned about $2.1B dollars gross for the studios thru his Jim Carey and Eddie Murphy movies.  As much as possible, I want Green World Campaign to be congruent with the ideals presented in the movie and the book. Everything I do is informed by my own healing work and experience, and my background in Buddhism.  It all stems out from that.

Interviewer's note:  And that's what it's all about.

If you know me you are well aware that I have a bit of a hectic travel schedule and go to a variety of conferences oriented around green business, social enterprises, health and wellness and everything in between. Yes I am an admitted conference junkie. But there is a reason for my addiction and I will try to explain them rationally as any junkie in denial will do. For me, my reasons are to keep on the edge of what is happening in the various spaces that comprise LOHAS. I enjoy attending conferences not so much to hear about what someone is saying on stage but rather what is being said in the hallways. I feel that getting into the candid conversations at dinners or over drinks really gives me an up close and personal view point into various market sectors with various market leaders. The presentations on stage are an added bonus and if I am lucky they are indeed worth listening to. But I am a critique on a variety of levels. My preference is someone who not only provides a picture of the problem but also presents a vision and solutions to it. If I want gloom and doom I can just watch the news. No need to tell me more about it. I think we are all aware that we are all in deep s#!@ and in it for a long while. I want inspiration and something that speaks to me at a deeper level. I also don’t want a sales pitch. I know that corporate presentations tend to have specific parameters on what they can and cannot say. But getting those people off the stage and into a conversation in the hall is great. That is when you can get to the heart of burning questions and have them give you more in depth answers that they can’t when in front of an audience. I also need imagery. I’m a visual person and a visual learner. If someone presents something with multiple bullet points and is reading them off – that immediately sends me to checking my email on my smartphone. Yawn! But is someone has a well thought out presentation and integrates examples and lead ins using images it is magic. Presenters don’t always need to have images behind them on a large screen. They can take the audience on a wild ride just with a compelling story that has colorful detail and elements that the audience can relate to. After all we are a society of storytellers. They also must have that connection with the audience that a few have and others do not. Hard one to teach but when it is there you can feel it. I also run into some of the most interesting people I would not expect and allow myself to do so by being open to whomever or whatever manifests in front of me. By attending various conferences and hearing different thoughts and ideas both on stage and off I begin to weave together trends and similarities I hear repeated in various LOHAS sectors. I also try to integrate new ideas and concepts that may be fresh to LOHAS. This process constantly reminds me of the fable of Stone Soup. The fable goes like this:
Some travellers come to a village, carrying nothing more than an empty cooking pot. Upon their arrival, the villagers are unwilling to share any of their food stores with the hungry travellers. The travellers fill the pot with water, drop a large stone in it, and place it over a fire in the village square. One of the villagers becomes curious and asks what they are doing. The travellers answer that they are making "stone soup", which tastes wonderful, although it still needs a little bit of garnish to improve the flavor, which they are missing. The villager does not mind parting with just a little bit of carrot to help them out, so it gets added to the soup. Another villager walks by, inquiring about the pot, and the travellers again mention their stone soup which has not reached its full potential yet. The villager hands them a little bit of seasoning to help them out. More and more villagers walk by, each adding another ingredient. Finally, a delicious and nourishing pot of soup is enjoyed by all.
This is in essence how the core content of the LOHAS Forum is developed. We then add additional speaker applications into it from those who submit presentations and we adjust a bit here and there but that is how it is contrived. It may not be perfect but the mix is a work in progress and I hope that you are able to enjoy some of the nourishment that the LOHAS soup provides by attending the LOHAS Forum, attending LOHAS regional events, subscribing to our e-newsletter or our various social media groups such as Facebook, Twiiter, LinkedIn and YouTube.

There is nothing more certain and unchanging than uncertainty and change. -- John Fitzgerald Kennedy

Did you ever notice how in one moment you can be ecstatically happy and then suddenly depressed? How you can be friends with someone and then they become an enemy? How something is good and then turns sour, like a delicious mango that becomes rotten?

The world around us is not the same as it was just a moment ago. Babies have been born, people have died, clouds have passed overhead, waves have risen and fallen. Who we are now is not who we were last year, last week, yesterday, even a few minutes ago. Already we have changed, some of our cells have died while others have been created, while our thoughts, feelings, beliefs, ideas, even our relationships are as changeable as the weather or the seasons.

The only thing that makes life possible is permanent, intolerable uncertainty; not knowing what comes next. -- Ursula K. LeGuin

Change happens in the flash of a moment but the ego mind – our self-obsessiveness – needs to make everything appear solid and permanent. We even push death away like an unwanted object, no one actually believes they are going to die.

But just imagine if everything was permanent! Imagine how boring it would be if we were always the same: there would be no butterflies, no full moon, no cherry blossoms and no cherries. Change is the reality of life so if we resist it then we are resisting the meaning of being here, which is to be always becoming something different, other than what we were before.

Without change in ourselves we become stifled and stagnant. Being with what is as it is, and integrating the reality of change is wonderfully liberating, the opportunity to clear away layers of dust and cobwebs and to start anew in each moment. Just as palm trees transform muddy water into sweet coconut milk, so we can transform fear into courage, selfishness into kindness, and loss into a new beginning. Spring is here with new life bursting forth, and in the same way we can create a new life for ourselves in every moment.

Nobody can go back and start a new beginning, but anyone can start today and make a new ending. -- Maria Robinson

Here are 10 ways to make change your best friend:

    1-     Accept what is! If you can change something, then do; if you can't change anything, then release resistance and simply be with what is.

    2-     Take risks. Life is about not having answers, taking chances and risks, and making the most of every moment, all without knowing what is going to happen next.

    3-     Be your own best friend. It is easy to blame and shame yourself, but now is the time you deserve the most love and kindness of all.

    4-     Every day is a new beginning. Each time you take a step forward you have no idea what might happen. But nothing will happen if you continue to stay where you are.

    5-     Keep falling as long as you keep picking yourself up! Making mistakes is not the problem, but not learning from them and moving on is.

    6-     Nothing lasts forever, so appreciate every moment fully and completely, as it will never happen again.

    7-     Think with your heart instead of your head. When you come from your heart you come to your senses!

    8-     Meditate. Take time to just stop and breathe, to remember why you are here, and to find what is of real meaning to you.

    9-     Don't take yourself too seriously. A good sense of humour prevents a hardening of your attitudes, and stops your opinions from getting too rigid!

    10-     Do something for someone else and make giving to others a part of your life, especially if it is a smile and a hug.

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