
Ask businesses why they don’t tout green achievements more often, and their answer will likely be fear of greenwash.
Before you let such fears deter you from making investments in sustainable technology or promoting your green achievements, consider how difficult it is for any advertiser to gain consumer trust.
Consumers have always been skeptical of advertising. Take the food industry, for example. Food brands have long been under government scrutiny for their advertising claims. Today, companies are getting smeared for overpromising health benefits, leaving consumers confused about what’s actually true. But we don’t call that “food wash.”
As I write in my book, The New Rules of Green Marketing, skepticism is so rampant in all industries that consumers trust each other more than they trust brands, ads and media messages in general. That’s one reason social media is soaring right now.
Skepticism is par for the course. Besides, a little skepticism is good – it keeps us on our toes. The now “Wild West” green marketplace will mature. But as is the case for many established industries, the potential to screw up will always be there.
So, proceed with caution. But for the sake of the planet and your business, do proceed. The following strategies will help you avoid greenwash and gain competitive advantage in the process:
1. Walk your talk.
Thwart the most discriminating of critics by visibly making progress toward measurable goals. Being proactive in responding to the public’s concerns and expectations starts with a visible and committed CEO. That’s because CEOs can create an emotional link between the company and its customers. Empower your employees, too. Educate them on environmental issues and the specifics of their company’s processes so they can fuel authentic communications about your company’s green initiatives.
2. Be transparent.
Provide access to details about your products and corporate practices, and continuously report on your progress. In the future, disclosure of environmental impacts may be required by law. Get a jump on competitors and regulators—and score some points with consumers—by voluntarily disclosing as much as possible. During this process, don’t hide bad news. Acknowledge your weaknesses and explain how you’re proactively trying to improve.
3. Don’t mislead.
Be specific, prominent and comprehensive so as not to confuse. Consumers may claim to know what commonly used terms such as “recyclable” and “biodegradable” mean, but they can be easily mistaken—creating risk for unsuspecting sustainable marketers.
The best advice for green marketers is to adopt specific standards for disclosure of green initiatives and to follow the FTC Green Guides or other appropriate government guidelines. If possible, consult with lawyers who specifically address green claims.
4. Enlist the support of third parties.
Let stakeholders in on the steps you’re taking, and educate the public on how they can help. You can also align positively with third parties that perform independent life-cycle inventories, certify claims and award eco-seals. Certifying your product under appropriate eco-labels lends credibility to environmental messages. When choosing eco-labels, be sure to choose wisely based on how relevant the label is to your brand image. If your product has multiple eco-labels, make sure the standards for each do not conflict with one another.
5. Promote responsible consumption.
It’s one thing to design a product to be greener, but you can’t minimize impact throughout the total product life cycle unless consumers eventually use and dispose of your product more responsibly. Enlisting consumer support for responsible consumption is a sure-fire way to build credibility and reduce risk. Products can be designed to make it easier for consumers to minimize resource use. In turn, people will appreciate your efforts to make responsible consumption more manageable.
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Jacquelyn Ottman is the founder and principal of J. Ottman Consulting, Inc., an expert advisers on green marketing to consumer product marketers and U.S. government labeling programs. She is the author of four books on green marketing, including the recently released The New Rules of Green Marketing: Strategies, Tools and Inspiration for Sustainable Branding (Berrett-Koehler, 2011).
Download a free chapter and get more information here.
The famous Mark Twain quote will become more prevalent in society as new realities of its scarify will become better known to an ever growing global thirst. Everyone will talk about it but few will do anything. Sadly, it may only start to take off if humanitarian crises hit. A focus on water use is an admission that climate change is our new reality and it's time to start managing its effects. The material risks associated with increased droughts and flooding will be among the most poignant effects of climate change. You may already be talking about this with the lack of snowfall around the country during the early part of this year.
There has been a surge of entrepreneurs providing innovative business solutions with the purpose of “doing good”. In these tumultuous times where unemployment is high many are turning their backs on the job fairs and putting their efforts into creating new businesses that fill needs such as
Hybrids are not new but the latest improvements in technology will allow them to be more affordable to the average consumer. If electric cars like the
billion in U.S. economic losses in 2011. All the indicators on climate risk are pointing the wrong way. The financial and human cost of extreme weather and climate-related disasters is on an unmistakably upward trend. Meanwhile, our energy infrastructure remains as risky as ever with the Fukushima disaster following the BP oil spill in highlighting how fragile our energy supplies really are. It is a safe bet that 2012 will again be marred by a large-scale environmental tragedy of one form or another. Meanwhile, sensible businesses and policymakers will start taking climate adaptation more seriously.
Our economy is slowly but surely heeding the signal that carbon is the new watchword. During the past few years, a steady stream of so-called “biobased” products have been making their way to retail shelves — compostable dinnerware made from corn, plant-based laundry detergents, and bamboo flooring among them.
This month I spoke with Matt Bogoshian in DC. He is the Senior Policy Counsel for the Environmental Protection Agency. One of the ways I reconcile being apolitical and staying as far away from DC as possible is because I know I have kindred spirits like Matt fighting the good fight there. He works quite a bit with businesses, so I asked him about CSR this month.
Here it is mid August and already I have to start working on my conference attending schedule for the fall of 2011. It seems like I have to do this earlier and earlier each year primarily because there are so many LOHAS oriented conferences being added or are catching my attention that I did not know of before. I have done a post on what events I think are important the past 2 years and here is my 3rd installment of top green/health and wellness/social enterprise/sustainability/leadership conferences worth considering as you plan your conference schedule for the fall.

Bud Wilson was a student-athlete-activist during the tumultuous era at Harvard University and emerged with an interdisciplinary degree combining, child development, innovative education and urban social policy. He the Global Director of Bio-Regional Leadership and an awareness instructor and wilderness guide for Sacred Passage and The Way of Nature. Bud has devoted his passion and energy to raising awareness (including his own) and shifting human consciousness to appreciate that we are all living in an interdependent, interconnected world where there is more than enough for all of humanity to live in peace and harmony. A proud dad of 2 wonderful grown children!
Engaging ecological-thinking consumers is a very real challenge for many green small businesses. Identifying eco-curious consumers, gathering their email addresses, and giving them appropriate incentives to sample and ultimately buy products is an enormous investment of time, resources & energy.
How do consumers know if a business is really green? This age-old question has been nswered by the
In a new green business development, EcoBonus® today announced that
Spending over $300+ billion dollars annually, the demographic called LOHAS, continues to change the way marketers conceptualize the 4 P's of marketing. LOHAS is Lifestyles of health and sustainability. The consumer group identifying themselves with LOHAS are a megatrend not to be overlooked or taken for granted. Consumers have traditionally expected governments to take the lead in protecting the environment, but now they are looking more to the corporate world to take action, rather than individuals. Increasingly, Asians want economic growth but believe it should be achieved through greener industry Market research conducted in 2010 revealed an untapped multi-billion dollar demand from households with significant purchasing power that relates to exactly this. THE LOHAS Asia and NMI research on China, for example, questioned 1,000 consumers across the five cities of Beijing, Chengdu, Dalian, Guangzhou and Shanghai. Results showed that 88% agreed that it is important for companies to be mindful of their impact on society. With China having overtaken Japan as the world’s second-biggest economy, the LOHAS consumer demand is on the rise month by month and there is an urgency for the market to respond. Asia isn’t regarded as a pioneer on the CSR front, but in recent years, action on CSR is growing amongst Asian firms. In Hong Kong, Malaysia, China, and more recently Singapore and Thailand, stock exchanges are playing an increasing role in raising the visibility of businesses and encouraging reporting on sustainability. However, despite years of education on the issue, businesses across Asia still carry the common misperceptions of CSR being equivalent to philanthropy, which is what you do with your profits while CSR is what how you go about making those profits. Given the real concern from knowledgeable consumers, this also means companies have to deliver more than just lip-service and stand true to what they claim. Governments are also helping to develop CSR practices, such as in Singapore with the Green Mark Scheme for buildings as a key initiative to promote sustainability in the building sector. The Singapore Government is also pursuing sustainable fashion as another sector, and launching new subsidies for industry training.



Earlier this fall I was fortunate enough to hear Van Jones speak at the SVN fall conference. Van Jones was the Green Jobs Czar that Obama appointed only to be ousted by people who felt he was too controversial for the job. Prior to being appointed he founded Green For All that promotes green jobs in inner city communities solving both unemployment and the development of a green industry. He also wrote the Green Collar Economy that outlines his vision on how this could be done. I had not heard anything from him since his resignation from the White House appointed position and was curious if he had any remorse and what he thought of the current political and economic climate. What he said I found quite profound. He started out by talking about how disasters like the BP oil spill demonstrated what can happen from a perceived insignificant cheat from someone in the BP office that created catastrophic results and untold environmental and brand damage. 
company creates stunning handbags, embroidered belts, scarves and other accessories using local materials, blending ancient techniques and contemporary design. What is amazing about Annie O., is that through the company’s work with female artisan cooperatives, many women that live in impoverishment and are often victims of domestic violence are provided an opportunity to showcase their artistic skills, make a living and have an improved quality of life. If you ask me, that is an amazing imp

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way I was spending my fashion dollars. While I can’t promise that I will never again seek out a deal, I will definitely be more conscious about what I’m buying, where it came from, and how my purchase is helping to make the world a better place. Thanks to Annie O. Boutique, I know that there is fashion out there that I can feel good about, and that by purchasing it I am helping to create positive social change, one handbag at a time.
When it comes to the health of the planet, perhaps nothing is more detrimental than society’s habitual use of plastic. Plastic pollution is one of the Earth’s most pressing problems. And only we can resolve it.
Supporting environmentally minded companies and green small businesses that take sustainability seriously goes a long way, too. Take Electrolux AB for example. The company’s Pacific Ocean vacuum cleaner, (pictured) is made from plastic trash that washes up on one of Hawaii’s dirties beaches, Kahuku. The company also produces vacuum cleaners made from plastic found in the Indian Ocean, the Baltic Sea, and the Mediterranean to highlight the problem of plastic pollution. Patagonia comes to mind as well due to their efforts toward sustainability. Patagonia creates fleeces and other outdoor gear made from post-consumer recycled plastic and aluminum cans, in addition to other socially responsible investments.