Everyone lauds eco-labels being put forth by such sustainability leaders as Timberland, HP and Levi’s for transparency and commitment, but are they really all that useful to consumers? Likely not. These labels may be informative and project credibility, but I believe their usefulness can—and must—be taken up a notch.
An eco-label’s greatest value is not its ability to simply convey environmental stewardship; rather, an eco-label’s worth lies in how clearly it relates green qualities to what I call “consumer-useful” information. Labels with consumer-useful information put the practical, valuable aspects of a product’s environmental attributes front and center. Such labels allow consumers to quantify savings or other sources of added value over the course of a product’s entire lifecycle.
I believe almost every eco-label up until this point has fallen short of this goal —except for the new EPA fuel-economy label, that is. In terms of consumer relevance, the EPA Fuel Economy label sets the bar for a future of eco-labels that motivate rather than simply educate.
Yes, this EPA label can be applauded for its highly thorough information on greenhouse gas and smog ratings, but its real value lies in its ability to show consumers at the point of sale how much money they can save by buying a greener car. Thus, this label’s most consumer-useful information is the data on estimated annual fuel costs and the fuel savings projected over five years of the car’s ownership.
However ironic it may seem for a green label, this latter information will likely shift more car sales than the environmental data that’s provided due to its practicality (It’s OK to sneak green past consumers, folks.)
It’s the planets, babies and daisies thing all over again.
If our eco-labels only boast of “planet-saving” attributes, their allure will be short-lived and their impact will be limited. In a marketplace proliferated by vague, repetitive green claims, it is no longer enough to merely explain benefits to the planet.
Green marketing means enhancing product quality across the board. That translates into additional product benefits and helping consumers interact with their environment in new ways. Saving money, bettering one’s health, or lengthening a product’s lifespan are all consumer-useful attributes that eco-labels must depict explicitly. Only in doing so will our eco-labels engender stronger motivation to change consumption habits—the goal all along.
So, what can other green communicators learn from this?
Live and learn. In my book, The New Rules of Green Marketing, I commend the following companies’ eco-labels, but the EPA’s new fuel-economy label introduced in May of this year shows me these companies could do even better.
In the book I congratulate Timberland’s Green Index as a watershed mark in transparency, but I now believe it could include more consumer-useful information. Looking at the Green Index with a consumer useful lens make me want to see estimates on how long the boots will last (durability) and whether or not Timberland provides a repair/rebuild service akin to Allen Edmonds, the fancy men’s shoe maker. Consumers must be able to quantify benefits and relate green qualities to personal benefits.
HP’s EcoHighlights label sports a number of laudable environmental accolades their printers have earned, but at the end of the day, consumers might be more interested in how that eco-information translates into relevant benefits such as ease of double-sided printing, life expectancy and costs per printed page.
I initially fell in love with the “Levi’s Care Instructions for Our Planet” label and heartily congratulate Levi’s for including it on their jeans. However, I now believe that consumers would be more apt to follow the instructions (and the planet would be better served) if the primary benefit was making one’s jeans look good longer.
Think—and Work—Holistically
Ensuring consumer-useful eco-data will take a de-siloing of sustainability and marketing responsibilities. Only when consumer, environmental and technical advocates roll up their sleeves at one table will relevant communications be developed.
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Jacquelyn Ottman is the founder and principal of J. Ottman Consulting, Inc., an expert advisers on green marketing to consumer product marketers and U.S. government labeling programs. She is the author of four books on green marketing, including the recently released The New Rules of Green Marketing: Strategies, Tools and Inspiration for Sustainable Branding (Berrett-Koehler, 2011).
Download a free chapter and get more information here.
This month I spoke with Matt Bogoshian in DC. He is the Senior Policy Counsel for the Environmental Protection Agency. One of the ways I reconcile being apolitical and staying as far away from DC as possible is because I know I have kindred spirits like Matt fighting the good fight there. He works quite a bit with businesses, so I asked him about CSR this month.
“These days people are gathering in unusual groups. Not large groups but different ones. They are the ones who grew were the sensitive children. These are the ones that wanted to save the polar bears and save the world and were disturbed by the mistreatment of others. This tribe is just beginning to find each other. There are more people entering life who are sensitive. Something happening where humanity is being tested and if we don’t pass nothing will be left. Will humanity prove to be a blessing or a curse. This the first time technology and size make up a force of nature. The creator could have made us as robots he did not. We are something more interesting. We have free will, choice and decision making abilities. All other species are set in process. 
As I travel around the globe speaking and training, I have consistently found that most people ask me the same question, ‘how do I discover my purpose in life?’ In the past, who you became was determined by your family and circumstances. You didn't have much choice. But now there is an open moment in history where you have the chance to tap into the soul of your purpose.
Here it is mid August and already I have to start working on my conference attending schedule for the fall of 2011. It seems like I have to do this earlier and earlier each year primarily because there are so many LOHAS oriented conferences being added or are catching my attention that I did not know of before. I have done a post on what events I think are important the past 2 years and here is my 3rd installment of top green/health and wellness/social enterprise/sustainability/leadership conferences worth considering as you plan your conference schedule for the fall.
Consumers are turning the tables on marketers. Sure, social networking has given buyers a bigger voice. But I’m talking about a new phenomenon specific to the green marketing space.
If we look at green behavior along gender lines, women consumers win the day. There’s plenty of research to back this – from LOHAS studies to countless others. Among the latest is a report released by Ogilvyearth, which adds a whole new reason why.


Bud Wilson was a student-athlete-activist during the tumultuous era at Harvard University and emerged with an interdisciplinary degree combining, child development, innovative education and urban social policy. He the Global Director of Bio-Regional Leadership and an awareness instructor and wilderness guide for Sacred Passage and The Way of Nature. Bud has devoted his passion and energy to raising awareness (including his own) and shifting human consciousness to appreciate that we are all living in an interdependent, interconnected world where there is more than enough for all of humanity to live in peace and harmony. A proud dad of 2 wonderful grown children! 

I used to play 


When it comes to greening up the household, there’s a bit of a Green Gender Gap in America.
Arianna Huffington recently said at Urban Zen NYC's Conversations on Sustainable Wellness series: "If there's one thing the world is starving for it's wisdom, and health is connected to wisdom."